Technician 2

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About this Position

Technician will process print and media workflow in operations area. Print will involve print, quality control, and delivery of cycle output and special requests in accordance to service level agreements. Media processing will involve manifesting and managing reports and virtual/physical tape media by process of established procedures. Technician will additionally communicate status of regular workflow while tracking and communicating any issues that arise.

7 AM to 8 PM 3-day Work Week on Rotating Schedule.

Salary: $43K

Responsibilities & Qualifications

• Print output as it becomes available or is requested.
• Print from multiple differing computer interfaces.
• Monitor print as it is processed on printers and address issues such as paper jams and supply replenishment when intervention is required.
• Process printed output through quality control procedures.
• Deliver QC'ed output to the departments by established service level agreement times.
• Inventory paper stock and printer supplies each shift.
• Process media and reports as they generate.
• Monitor scratch and active tape levels of virtual and physical tape libraries.
• Manifest reports for tracking media at the beginning of each day.
• Communicate the status of media to peers and support team.
• Ensure management and support teams are aware of any media delays.
• Process media in accordance to media processing procedures.
• Monitor the status of physical hardware and follow up with any issues that arise.
• Manifest problem tickets in the event of issues with any print or media hardware.
• Document all issues on all hard and soft copies as developments occur and resolve tracking tickets once issues are resolved.
• Communicate developments thoroughly with peers and support teams and escalate issues to management when necessary.
• Comply with all procedures regarding the handling of print and media processing.
• Familiarize with and execute emergency procedures as needed.
• Review procedures for outdated or obsolete information and update procedures for approval.
• Coordinate with peers to ensure that all tasks are complete by end-of-shift.
• Communicate all developments verbally and via turnover logs.
• Complete all tasks that appear in turnover logs by end-of-shift and ensure that all logs are completely filled out.

Requirements

• High school diploma or equivalent
• Minimum of 1 year exp required
• Applicant should have a general understanding and basic exposure to data center and raised floor operations.
• Xerox production printers or equivilant, mainframe environments and IBM tape products.
• Excellent verbal and written communication skills, ability to work flexible schedules, familiarity of Microsoft software products (Windows, Office, etc), ability to interface with users and peers professionally, ability to multi-task, ability to work under pressure
• Knowledge of mainframe software applications (TSO, ISPF, SDSF), knowledge of mainframe hardware, knowledge of Xerox hardware, knowledge of raised floor environment.

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FLSA status:
This position is exempt (not eligible for overtime pay):
No

Our Benefits:

• Day one health, dental, and vision insurance
  
• 401(k) Plan with competitive employer match
  
• Vacation, sick, holiday and volunteer time off
  
• Life and disability insurance
  
• Flexible Spending Account & Health Savings Account
  
• Professional development
  
• Tuition reimbursement
  
• Company-sponsored social and philanthropy events
  

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.