What are the responsibilities and job description for the FX eTrading Support position at Primesoft Consulting Services Inc?
No C2C only on or W2...
We are looking for a self-motivating individual to work in our FX eTrading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems, monitor and troubleshoot trades on electronic trading systems and work in a 24-hour electronic global trading support team using the follow-the-sun support model. Further to this, the ideal candidate will be involved in all technical aspects of the trading system and client support interactions.
Key Responsibilities:
- Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
- Static data management (Counterparties, Currencies etc)
- Ensure platforms admin in relation with system providers, both internal and external.
- Dealing with STP (straight thru processing) issues.
- Incident Management
- Manage customer relations when dealing directly with both internal and external users of the systems.
- Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts)
- Liaise with users and developers.
- Capable of handling releases autonomously
- Release Management experience
- Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive)
- Building of project plans
- Assisting in the completion and timely delivery of projects
- Testing, including writing test scripts, for new releases.
- Assist the tracking of both time and resources on the projects.
Overall Department Objectives including:
- Assisting in the meeting of agreed budget goals
- Maintain and improve service quality
- Maintain and improve customer satisfaction (internal and external)
- Perform assigned responsibilities in a professional manner, and in accordance with company policy.
- Procedure writing and maintenance
- BCP / DR
Management and Reporting:
- Timely reporting within the IT department's time tracking system.
- Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system
- Maintain awareness of the regulatory markets and competitive environment.
