What are the responsibilities and job description for the Customer Service Representative position at Primetac Holding Llc?
Cleveland, OH Location - Hybrid Work Schedule
Job Summary:
The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving complaints.
Job Duties:
- Interacts with and develops/maintains customer relationships via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for products and ensures order integrity prior to processing sales order
- Responsible for the management of order (backlog) to avoid stockouts, and tracking customer forecasts
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned Sales Representative or other appropriate staff.
- Provide timely communications to all internal departments and external customers
- Maintains customer accounts and records of interactions regarding details of inquiries, complaints, or comments.
- Manage and provide solutions to customer inquiries.
- Collaborate with sales and purchasing to verify requirements are met.
- Other duties as assigned
Physical Requirements:
- Ability to sit for extended periods of time, often for several hours at a desk or workstation.
- Frequent use of hands to operate a computer keyboard, mouse, and other office equipment.
- Ability to handle documents, use office tools like staplers or hole punchers, and perform data entry tasks.
- Occasional reaching above or below shoulder height to access files, documents, or office supplies.
- Occasional walking within the office to attend meetings, retrieve documents, or collaborate with colleagues.
- Light lifting, usually up to 10-20 pounds, which may include carrying files, small office equipment, or supplies.
- Ability to view computer screens for extended periods.
Adherex Group is an Equal Opportunity Employer
Education and Experience:
- High school diploma or equivalent.
- Previous experience in customer service or related industry preferred
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Ability to work independently.
