What are the responsibilities and job description for the Market Center Manager I position at Primis Bank?
Position Summary: This position is responsible for the overall performance and management for a market center team to ensure profitability, growth, and sound operation.
- Responsible for leading/managing the market center team, ensuring goals are achieved, ensuring excellent customer service, acting as an escalation point for customer issues, and implementing, training, and enforcing market center policies/procedures/regulations.
- Responsible for achieving individual and market center sales and lending goals and demonstrating ongoing improvement. Identify customer needs to cross sell product/services to expand customer relationships.
- Offer guidance to customers and perform a variety of customer services.
- Enhance strong customer relationships by performing new account follow-up.
- Identify opportunities to grow the business and independently call on and develop new and existing business customer prospects.
- Guide and assist consumer loan applicants through the lending process. Accurately enter application data into the loan origination system, notify applicants of the loan decision, and answer any customer questions.
- Assist with market center functions including teller transactions, wire log, OFAC review, NSF processing and back
- Identify industry trends and competitor information.
- May oversee, prepare, and distribute branch schedules.
- Responsible for ensuring satisfactory audit ratings are achieved.
- Management/Leadership: set goals with measurements annually for all employees, create and implement development plans for staff, complete performance appraisals by deadline, hold employees accountable for performance & behavior, stay abreast of industry trends, establish and maintain strong industry relationships.
- Perform all other duties as assigned
- In person attendance required.
- Regular, reliable and predictable attendance.
- Bachelor’s degree or equivalent work experience
- Minimum three years of retail banking experience in a sales environment
- Minimum of one year supervisory experience
- Some lending experience preferred
- Demonstrated leadership skills and the ability to manage employees
- Exceptional customer service skills and the ability to establish and maintain relationships with internal and external customers, including customer confidentiality
- Demonstrated ability to achieve sales and service goals
- Decision making/problem resolution
- Highly motivated and detail oriented
- Excellent written and oral communication skills
- Excellent computer skills relevant to Microsoft Office Suites (i.e. Word, Excel, Outlook) and industry related software
- Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer.
- Continuous visual review of documents such as financial statements, contracts, spreadsheets, policies, process guides, and other electronic and printed material.
- Frequent need for analytical and critical thinking.
- Frequent high stress periods of high volume work with tight deadlines.
- Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use.
- Continuous communication: verbal and written, in-person, phone and electronic.
- Office environment within a market center.
Experience
Preferred- Some lending experience preferred
- Minimum of one year supervisory experience
- Minimum three years of retail banking experience in a sales environment
Education
Preferred- Bachelors or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
