Challenge Course Guide

Reports To

Recreation Supervisor

Director of Golf and Recreation

The role of the Ropes Course Attendant is to assist with the daily operations of the High Ropes Course facilitating a safe and one-of-a-kind guest experience.

Company Description

A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.

Qualifications

• Provide safety briefings and equipment instruction to guests prior to them entering the course.
• Ensure proper set up, take down, and daily safety checks of all course elements.
• Ensure customers are following all established safety standards and park rules.
• Provide great customer service.
• May assist with handling money and associated paperwork.
• Assist with routine maintenance/repair of equipment.
• Recognize and respond effectively to emergencies including performing rescues on the climbing course.
• Administer first aid to injured patrons.
• Assist with maintaining record logs on inspections, employee training, visitation, and injury.
• Report unsafe conditions to the Ropes Course Supervisors, or Golf and Recreation Director
• Additional duties as assigned by the Ropes Course Supervisors, or Golf and Recreation Director
• Assist with bike rentals, disc golf rentals, and other recreational activities at Stables Saloon Recreation area.
• Performing thorough safety checks on all ropes course equipment before each use.
• Enforcing all safety rules and regulations, including proper harnessing and belaying techniques.
• Identifying and addressing potential hazards on the course.
• Responding quickly and effectively to emergencies, including participant falls and medical situations.
• Participant Guidance:
• Providing clear and detailed instructions on the proper use of equipment and course navigation.
• Assessing participants' abilities and tailoring instruction accordingly.
• Offering encouragement and support to participants throughout the course, especially when facing challenges.
• Facilitating team-building activities and group dynamics on the course.
• Operational Duties:
• Setting up and taking down the ropes course elements as needed.
• Maintaining a clean and organized workspace.
• Communicating effectively with other staff members and supervisors.
• Completing necessary paperwork and documentation related to participant information and safety logs.
• Required Skills
• Physical Fitness: Ability to work outdoors in all weather conditions, stand for extended periods, and have good balance and coordination.
• Technical Skills: Thorough understanding of ropes course safety procedures, equipment operation, and rescue techniques.
• Certifications:
  

Certified Ropes Course Instructor or ability to obtain certification

First Aid and CPR Certification or ability to attain certification

Minimum Qualifications

• Minimum age of 18 years.
• Comfortable with heights.
• Successful completion of High Ropes Course training annually.
• Certification or ability to obtain certification in First Aid and CPR.
• Ability to communicate effectively and courteously with the public.
• Ability to operate cash registers and handle cash accurately.
• Working knowledge of computers.
• Ability to learn the operation of the facility and to obtain a working knowledge of NOVA Parks.
• Strength and dexterity necessary to perform all required tasks, including lifting up to 50 pounds, stooping, bending, and working in tiring and uncomfortable positions.
• Ability to perform a variety of duties including custodial tasks.
• Availability to work a variable work schedule, which may include early and late hours, and weekends and holidays.
• Possession or ability to obtain a valid driver’s license, must maintain a safe driving record.
• Required to wear standard uniform.
• Communication Skills:
  
  

Excellent verbal communication skills to provide clear instructions and effectively interact with participants.

• Leadership Abilities: Confidence in leading groups, making decisions in high-pressure situations, and managing participant behavior.
• Customer Service Focus: Ability to provide a positive and supportive experience for all participants.
  
  

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.