What are the responsibilities and job description for the Food Runner / Expeditor position at Primland Resort?
A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.
Job Description
Join our dynamic team as a Food Runner / Expeditor. In this key role, you'll play a vital part in our guests' experience by swiftly and precisely ensuring the smooth delivery of delectable orders from the kitchen to their tables, ensuring they have an exceptional dining experience.
- Ensure communication in the kitchen between the front of house and back of house teams by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
- Ensure that all orders are completed accurately, in time, and with the correct priority.
- Perform the finishing touches to completed dishes, such as adding garnishes and removing smudges.
- Assisting servers, bartenders, and guests in the dining experience, taking orders and delivering requested items in an efficient and timely manner
- Relate with guests about needs, satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
- Operate, maintain and properly clean all restaurant equipment and fittings
- Ensure that the expediting area and restaurant outlets are tidy, organized, and well stocked at all times
- Ensure food is served in accordance with safety standards (e.g. proper temperature)
- Check in with guests upon delivery of dishes and ensure they have everything they need, as needed
Qualifications
- Prior experience in customer service or a similar role, in a luxury setting, is preferred.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
- Ability to communicate in English.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
