Guest Room Attendant

The Guest Room Attendant performs the daily cleaning of a minimum of seventeen (17) Guest Rooms during their shift, ensuring the cleanliness of each room is up to established standards. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sorts, counts, folds, marks and carries linens. 
• Makes beds. 
• Replenish and/or replace supplies such as drinking glasses, stationary, TV guides, casino information flyers, menus, matches, etc. 
• Sweeps, scrubs and vacuums floor. 
• Cleans upholstered furniture. 
• Cleans guest room bathrooms, including sinks, toilets, showers, vanity area, mirrors and floors. 
• Dusts and/or cleans furniture, such as the televisions, dressers, chairs, headboards, air conditioning units, vanity, phone, mirrors, wall and ceiling lamps, picture frames, etc. 
• Washes walls, ceiling and woodwork, windows, door panels, and sills. 
• Empties wastebaskets and ashtrays. 
• Replenishes bathroom supplies, including toilet paper, tissue, soap, shampoo, etc. 
• Ensures all items in the room are in working order, including television, lights, air conditioning unit, telephone, alarm clock, drapes, luggage rack, etc. 
• Assists Guests with any questions they may have or requests. 
• Maintain an open line of communication with Supervisors and Managers concerning all Housekeeping and Guest Service related issues. 
• Maintains a positive and professional demeanor during all interactions with fellow Team Members, Guests and Vendors. 
• Ability to accept performance feedback in a professional manner. 
• Other related duties as assigned. 

SUPERVISORY RESPONSIBILITIES  

None. 

QUALIFICATIONS   

• Must have 6 months of related experience
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Knowledge of cleaning equipment, supplies, and chemicals
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests

EDUCATION and/or EXPERIENCE 

High school diploma or GED required. Previous experience in housekeeping in a similar casino/hotel environment preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS 

None.

LANGUAGE SKILLS 

Must be able to effectively communicate in English. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  

COMPUTER SKILLS

Micros or similar POS software experience preferred. 

MACHINERY USED

GRA cart, vacuum, cleaning supplies. 

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.