Hotel Assistant Manager

SUMMARY:

Responsible for overseeing and supervising the activities of the Front Desk personnel to ensure the smooth flow of operation of the Hotel Front Desk, Guest Services and Pool Personnel

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and supervises the activities of the Front desk personnel to ensure the smooth flow of the Front Desk operations.
• Coordinates with other departments all matters pertaining to front desk operations.
• Prepares and submits all required paperwork and reports of the department.
• Monitors all departmental expenses to increase hotel profitability.
• Executes employee performance appraisals in accordance with company policy in a timely fashion.
• Prepares and submits all required paperwork and reports of the department.
• Trains new employees on the proper procedures to be followed.
• Sees to it that the Front Desk is kept neat and clean at all times.
• Performs the duties of the Front Desk Clerk as the need arises.
• Coordinates with Hotel Supervisor on weekly schedules of the front desk personnel to ensure the proper coverage is afforded daily based on projected hotel occupancy. Makes necessary changes on the schedule to meet operational demands.
• Enforces all company and departmental policies and procedures. Issues counseling notices and/or disciplines employees who violate the same.
• Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems.
• Coordinates with the different departments concerned regarding changes in promotions, events, hotel rates, etc. Updates the Front Desk boards and informs the Staff on these changes.
• Walks in and out of the hotel and monitor the activities to ensure that guests are getting quality customer service.
• Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.
• Coordinates with housekeeping and engineering departments regarding on-going maintenance projects in the hotel.
• Reports any safety concerns to the Hotel Manager.
• Maintains an inventory of supplies and forms used in the Front Desk. Makes requisition to replenish the same as the need arises.
• Performs other duties as may be assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities include interviewing and hiring employees; planning, assigning and directing work; training employees; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); must have three (3) to five (5) years related experience and/or training. Computer knowledge necessary.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver License & Nevada Gaming Registration

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.