What are the responsibilities and job description for the Player Development Manager position at Primm Valley?
SUMMARY:
The primary responsibility of Player Development Manager is to work with Marketing and Room Reservations to develop and manage programs to generate new customers, inactive customers, and existing customers. Works with host team to establish / manage casino blocks and suite blocks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop and implement staffing and internal training plans to meet performance and budget expectations.
Host events and interact with the crowds.
Develop host team to meet specific goals.
Responsible for a book of business and meeting the assigned quarterly goals associated to those players.
Assist Director of Marketing in planning and execution of VIP events.
Oversee daily operations of department and responsible for analyzing reporting that tracks player reinvestment.
All duties are to be performed in accordance with departmental and Primm Valley Casino Resort’s policies, practices, and procedures.
SUPERVISORY RESPONSIBILITIES
Maintain proper job performance of Enrollment Hosts and Casino Hosts. Assist in escalated situations.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- 21 years of age
- Proof of authorization/eligibility to work in the United States,
- High School Diploma or equivalent,
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form,
- Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts,
- Maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards,
- Maintain consistent adherence to the VCR Unmatched Guest Service Standards,
- Work varied shifts, including weekends and holidays.
SPECIFIC POSITION REQUIREMENTS:
- 3 to 5 years host experience dealing with high-end slots/table clientele.
- Must demonstrate extensive knowledge of high-end casino clientele pay habits and preferences.
- Work in a fast-paced, busy, and somewhat stressful environment.
- Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
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Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Previous experience in direct management of a team with training and developing those team members being a key component.
EDUCATION and/or EXPERIENCE
High School Diploma or equivalent
3 to 5 years host experience dealing with high-end slots/table clientele.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver License
Gaming Registration
Alcohol Awareness card
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.
