What are the responsibilities and job description for the Hospitality Expert position at Primo Partners-Ben & Jerry's-Starbucks?
Hospitality Expert is our name for full-time shift managers that lead shifts with specific development pathways varying from Catering Experts to Social Media & PR Managers.
Here at Ben & Jerry’s we are committed to living out the motto from our very own Jerry Greenfield, “If It’s Not Fun, Why Do It.” Serving up peace, love, equity and ice cream throughout the communities we engage in brings a world class experience that a person can only get at our shops or events and we want you to be a part of this. Our vision is to grow the collective opportunity for marginalized communities across the Southeastern United States with first in class customer service.
Hospitality Experts are full-time employees responsible for leading shifts in and out of the shop, exemplifying world class customer service, performing limited executive functions while also focused on their personal and professional developmental growth. Hospitality Assistants are leaders in their business and are accountable for coaching and leading while being experts in daily business service operations and functions.
Hospitality Experts will report directly into a Business Operations Manager, General Manager or Operator Apprentice and their training will be specialized around daily in-store and out-of-store operational functions with an additional focus on leading, management and accountability.
Accountabilities of Hospitality Expert:
- Full-time presence with open availability
- Lives, breathes and displays the 30 Primo Fundamentals
- Energetic and positive communication master that is a culture builder
- Maintains a solution orientation culture rather than a problem orientation culture
- Has an ownership mentality as it pertains to your people. your customers, and your results
- Able to provide appropriate coaching in the moment and set clear expectations for the team
- Supports training and coaching all customer service advocates and team leaders
- Exhibits passion for customer service through your actions as an exemplary role model
- Drives Operational Excellence through shoulder to shoulder engagement with your team
- Genuinely engaged with and involved within and around your local community
- Full-Time Hours
- Competitive Hourly or Salary Rate Tips
- 1 free large item after each shift worked
- Complimentary small Birthday Cake during your Birthday Month
- Personal and professional development toward Operator Apprentice and beyond
About Team Primo’s Ben & Jerry’s Ice Cream:
Established in 2008 by lifelong friends, This Ben & Jerry’s is locally owned and operated and goes by the name of PRIMO. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas. Do you possess the core values that we've identified as Team Primo’s guiding principles?
Passionate
Servant Leadership
Fun
Knowledgeable
Resourceful
Ben & Jerry’s is an equal opportunity employer.
