What are the responsibilities and job description for the Franchise Business Consultant position at Primrose School?
Franchise Business Consultant
The Franchise Business Consultant is responsible for advising and supporting Franchise Owners using a consultative approach in order to reach and exceed strategic goals and objectives and grow their business. The FBC establishes strong and successful business relationships with Franchise Owners to ensure the delivery of premier early education, trusted care, and service excellence. The successful FBC will display the ability to influence without authority and drive business results through strong business relationships, both with internal and external partners. This role will require at least 30% travel.
- Supports Franchise Owners in developing and maintaining a business plan for continuous improvement, execution of premier brand standards and achievement of strategic occupancy goals.
- Implements the Service Excellence Assurance process to validate and promote consistent brand standards and successful action item completion.
- Verifies the execution of Balanced Learning and develops continual improvement plans with Franchise Owners in collaboration with the School Excellence Education Team.
- Builds strong internal partnerships to ensure cross-departmental collaboration in order to drive business results.
- Partners with the Field Marketing Team to coach and support Franchise Owners regarding the successful implementation of school marketing plans and national, local, and integrated marketing initiatives to increase enrollment.
- Analyzes operational results and trends and proactively identifies schools / markets where additional support and / or strategies are required to achieve desired results.
- Facilitates Franchise Owner networking opportunities to address current strategic goals and objectives.
- Maintains first line of communication with Franchise Owners to ensure successful implementation of health and safety practices and other operational policies and procedures.
- Develops strong working relationships with vendors, state licensing agencies, and community contacts to help Franchise Owners achieve compliance with all federal, state, and local laws as well as Primrose Schools standards, policies, and procedures.
- Serve as the first point of contact for all reportable incidents; consulting with the Executive Director of Regional Support when necessary.
- 5 years' experience in multi-unit management
- Experience with multi-unit management, franchising, early childcare, etc.
- Firm understanding of State and National Accreditation and State Childcare Licensing rules and regulations preferred
- Degree in Early Childhood Education, Business, or related field preferred
- Ability to tackle projects with a high degree of autonomy
- Ability to solve problems independently
- Ability to influence without authority
- Ability to manage time and multiple competing priorities while maintaining service excellence
- Proficiency in the following technologies :
- Microsoft Office Suite, specifically Power Point, Word, and Excel
- Ability to navigate conflict and difficult conversations
WHO WE ARE LOOKING FOR
Our ideal candidate will possess a mix of the following skills and competencies :
WHAT YOU'LL GET
We offer competitive pay and the opportunity for EVERYONE to earn commission and / or bonuses based on company and personal performance. We demonstrate our commitment to children and families with reimbursement of up to 50% of tuition at any of our Primrose schools and a flexible work environment . Full-time staff are eligible for health, dental and vision insurance.
At our headquarters, which we call the Support Center, and in regional support roles throughout the country, we seek to build teams of individuals who establish trusted relationships, demonstrate accountability, have a service mindset, and exhibit agility and curiosity.
We are proud to have a team bringing thought leadership and guidance through marketing, operations, education, information technology, real estate, franchise development, finance, accounting, legal, franchise administration and human resources.
