What are the responsibilities and job description for the Technology Systems Administrator position at Primrose School?
TECHNOLOGY SYSTEMS ADMINISTRATOR
WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.
We believe who YOU are is as important as what you know We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.
WHAT YOU WILL DO
As the Technology Systems Administrator, you will identify and create key opportunities and leverage new or existing solutions to technology challenges from the Primrose School National Support Center to our schools. You will handle daily IT operations, offer technical support for user systems, business application, network and infrastructure. You will troubleshoot and resolve device and application issues and play a key role in organizational access control. This is a full-time, hybrid role.
- Maintain an understanding of and design solutions for various business units and end users based on workflow and objective
- Engage with Primrose Support Team Members and Franchise Owners on various technical matters to include desktop, hardware, software and infrastructure administration
- Seek underlying root cause of user pain points or recurring issues and propose systematic solutions to mitigate future issues or improve user experience
- Seek opportunities to enhance routine processes and procedures and stays abreast of modern technologies as they become available
- Collaborate with Product Management, Systems Engineering and end users to refine application configurations as business needs evolve, creating documentation for future support along the way
- Monitor, respond to, document and resolve system performance issues in a timely and efficient manner
- Buildout and manage the Technical Resource Center to continually optimize cost while mitigating risk
- Apply Primrose Technology philosophies and business judgment to safely and accurately administer access to various critical operations
- Deploy tools to achieve operational goals such as : Windows, Azure, the Microsoft 365 Suite, Microsoft Power Platform & Azure Logic Apps, Databricks, Hubspot.
- Navigate and operate in a Windows Server environment which includes the management of Domain Controllers, Windows Active Directory, DNS (Domain Name System), NFTS Permissions, WSUS, and User Hardware build and management applications
- Serve as interface between end-users and vendor teams for third party business applications
- 3-5 years' experience
- Ability to troubleshoot, manage and maintain user devices to include laptops, mobile devices and supporting peripherals to include both hardware and desktop or mobile OS
- Experience supporting Windows & Azure environments, virtualized infrastructure, cloud and / or enterprise application
- Experience monitoring and managing end user technologies utilizing Defender, Manage Engine, Intune, or similar environment and endpoint management tools
- Basic understanding of a virtualized computer infrastructure
- Experience with Azure virtualized infrastructure, preferred
- Experience with Azure, Databricks, Basic SQL
- Basic understanding of networking including firewalls, routing, switches
- Cisco and Meraki experience, preferred
- PowerShell, Microsoft Power Platform, Azure Logic Apps, and SQL Server User Management (Basic SQL) understanding, preferred
- Verbal and written communication skills
- Commission or bonuses based on personal and company performance
- 50% tuition reimbursement for up to three children and / or one grandchild at any Primrose School
- Full-time team members are eligible for health, dental and vision insurance
- 401k with company matching up to 3.5% and company provided life insurance
- Employee Assistance Program
WHO WE ARE LOOKING FOR
WHAT YOU WILL GET
At our headquarters, which we call the Support Center, and in regional support roles throughout the country, we seek to build teams of individuals who establish trusted relationships, demonstrate accountability, have a service mindset, and exhibit agility and curiosity.
We are proud to have a team bringing thought leadership and guidance through marketing, operations, education, information technology, real estate, franchise development, finance, accounting, legal, franchise administration and human resources.
