Demo

Avaya VOIP System Administrator - 62219

PRIMUS Global Services, Inc
San Antonio, TX Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/22/2025

Avaya VOIP System Administrator - 62219

We have an immediate contract to hire opportunity for an Avaya VOIP System Administrator to work on-site in Texas.

Pay Rate : $50-$55 / hr

Must Haves :

  • 2 years of Avaya administration to include Moves, Adds, and Changes and incident resolution
  • Carrier circuit administration (Avaya, Spectrum, Verizon) to include troubleshooting, ordering, and billing
  • Avaya SIP, Agent for Desktop (AAFD), CMS, System Manager

Avaya Telephone System Contractor Responsibilities

  • Moves, Adds, and Changes (MACs)
  • Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing coordinating with internal customers for scheduling and implementation

  • Track and prioritize multiple tasks, completing 30 requests daily
  • With minimal direction support Avaya AAFD users using Avaya System Manager
  • Incident Management & Troubleshooting
  • Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems

  • Escalate complex issues to higher-tier support if needed
  • Maintain accurate and detailed ticket updates in ServiceNow
  • Proactive Task & Queue Management
  • Take initiative in managing and keeping the task queue clean

  • Ensure tasks are addressed and closed quickly while maintaining quality
  • Verify that issues are fully resolved to prevent repeat tickets
  • Continuously monitor ticket backlog and work proactively to reduce open requests
  • Technical Skills & Tools
  • Strong knowledge of Avaya telephony systems and day-to-day ticket handling

  • Proficient in Microsoft Excel, including pivot tables and lookup tables
  • Experience documenting and tracking work in ServiceNow or similar ticketing systems
  • Basic knowledge of Microsoft Teams Calling is a plus
  • ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2
  • For immediate consideration, please contact :

    Pavan

    PRIMUS Global Services

    Phone : 972-798-2661 / 972 753 6500 ext. 203

    Email : jobs@primusglobal.com

    Salary : $50 - $55

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