What are the responsibilities and job description for the ITSM Administrator - Wilmington, MA - Hybrid - 62719 position at PRIMUS Global Services, Inc?
ITSM Administrator - 62719
We have an immediate long-term opportunity with one of our prime clients for a position of ITSM Administrator Works to work in Wilmington, MA on Hybrid basis.
Pay Rate : $55-$60/hr.
Experience
- ITSM Tools - Experience with service management platform, understand asset management and discovery (part of standard ITSM tools)
- Experience with Ivanti OR ServiceNow (Anyone)
- Knows from an incident problem and change standpoint
- ServiceNow experience as a backup
- Set up integrations, like APIs
- SQL, run queries
Job Overview:
Project
- Replacing Sharewell as their ITSM tool
- Moving onto another Ivanti platform, Ivanti Neurons (ITSM)
- Will be working with Brians team (infrastructure), the business, Steve's team
- Anyone in the company (14K employees) can submit a ticket but they usually see 1500 tickets/day with system requests since it's more corporate submitting technical problems rather than those in the field
Responsibilities
- Set up, configure (build form, put form out there, create workflows), put on teams, classifications (admin work)
- Customize modules for incident, problem, change
- Integrate with other systems
- Administer user access
- Business comes in and requests new forms, create those
- Conducting training on the new Ivanti tool
- Stay current on ITSM
Experience
- ITSM Tools - Experience with service management platform, understand asset management and discovery (part of standard ITSM tools)
- Experience with Ivanti
- Knows from an incident problem and change standpoint
- ServiceNow experience as a backup
- Set up integrations, like APIs
- SQL, run queries
**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**
For immediate consideration, please contact:
Anurag Singh
PRIMUS Global Services
Direct - 972 798 2625
Email: jobs@primusglobal.com
Salary : $55 - $60
