What are the responsibilities and job description for the IVR Developer/Engineer - NICE CXone - REMOTE WORK - 62278 position at PRIMUS Global Services, Inc?
IVR Developer/Engineer - NICE CXone - REMOTE WORK - 62278
Pay Rate: $45-$50/hr
Notes:
- Will be supporting a project building out IVRs in NICE
- Experience with NICE CXone
- Has studio scripting specifically around Rest APIs and/or ASR
- Familiarity with .Net
- Any IVR design experience is a plus
Job Description:
We are seeking a skilled Developer with expertise in NICE CXone and Studio Scripting to join our team. This position focuses on the development and enhancement of an Interactive Voice Response (IVR) system. The ideal candidate will have experience working with REST APIs, a strong understanding of .NET, and a passion for creating efficient and scalable solutions. As part of the development team, you will be responsible for building out and optimizing IVR functionality, ensuring it integrates seamlessly with various systems and APIs.
Key Responsibilities:
- Develop, configure, and maintain IVR systems using NICE CXone Studio.
- Design, implement, and test Studio Scripting logic and workflows to deliver seamless customer service interactions.
- Collaborate with cross-functional teams to integrate REST APIs with the IVR system for data exchanges and third-party integrations.
- Utilize .NET technologies to enhance system functionality and support backend development.
- Troubleshoot and resolve issues related to the IVR system, REST APIs, and integrations.
- Optimize IVR performance and user experience through continuous monitoring and improvement.
- Participate in code reviews, unit testing, and ensuring best practices in development.
- Collaborate with product and business teams to understand requirements and implement features that enhance customer satisfaction.
- Maintain detailed documentation of the system architecture, development processes, and technical solutions.
Requirements:
- Proven experience with NICE CXone platform and Studio Scripting.
- Strong understanding of REST APIs and experience integrating them within IVR systems.
- Familiarity with .NET (C# or VB.NET) for backend and integration work.
- Knowledge of IVR design best practices, customer journey mapping, and call flow scripting.
- Experience working with cloud-based systems and telecom infrastructure.
- Ability to troubleshoot and debug complex system issues.
- Excellent communication skills and ability to collaborate with cross-functional teams.
- Strong problem-solving skills and attention to detail.
- Experience with version control systems (e.g., Git, SVN) and agile development methodologies is a plus.
**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**
For immediate consideration, please contact:
Pavan
PRIMUS Global Services
Phone: 972-798-2661 / 972 753 6500 ext. 203
Email: jobs@primusglobal.com
Salary : $45 - $50
