What are the responsibilities and job description for the Principal Engineer, Mobile Chat Experience with Conversational AI- 60902 position at PRIMUS Global Services Inc.?
Job Details
Principal Engineer, Mobile Chat Experience with Conversational AI- 60902
We have an immediate long-term opportunity with one of our largest clients for a position of Principal Engineer, Mobile Chat Experience with Conversational AI to work in Johnston, RI or Dallas,Texas
Requirements
Technical Leadership
- Architect and develop scalable, secure, and highly responsive mobile chat applications using Amazon Lex.
- Define and drive the technical vision for conversational AI capabilities, ensuring alignment with the bank's digital strategy.
- Guide engineering teams through all phases of development, including prototyping, implementation, and deployment.
Conversational AI Development
- Design and integrate voice interaction capabilities for natural and seamless communication.
- Develop and refine action-oriented bots capable of executing banking tasks like payments, transfers, and account queries.
- Partner with data scientists to leverage machine learning models for enhanced customer intent understanding and personalization.
- Integrate **Amazon Connect** to enable seamless escalation to human agents and real-time conversational context management.
Cloud-Based Solutions
- Utilize AWS services such as Lambda, DynamoDB, and S3 to enhance application scalability and functionality.
- Ensure smooth integration between Amazon Lex, Connect, and other AWS tools for a cohesive solution.
Innovation and Continuous Improvement
- Identify emerging technologies and trends in conversational AI and voice interfaces to ensure the product remains at the forefront of innovation.
- Implement robust testing frameworks to continuously improve the accuracy, performance, and reliability of the chat application.
Collaboration and Stakeholder Management
- Work closely with product managers and UX teams to translate business requirements into technical solutions.
- Collaborate with cross-functional teams, including backend services, data engineering, and compliance, to ensure seamless integration.
- Communicate effectively with stakeholders, providing regular updates on progress, challenges, and opportunities.
Mentorship and Knowledge Sharing
- Mentor junior engineers, fostering a culture of learning, innovation, and collaboration.
- Conduct code reviews and establish best practices for development and deployment.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 10 years of experience in software engineering, with a focus on mobile applications and AI-driven solutions.
- Proven expertise in developing and deploying chatbots, voice interfaces, or conversational AI platforms.
- Hands-on experience with Amazon Lex for natural language understanding and Amazon Connect for contact center solutions.
- Strong knowledge of programming languages such as Java, Kotlin, Swift, Python, or JavaScript.
- Expertise in designing and deploying AI/ML models and integrating them with chat applications
Mandatory skills:
- Knowledge of banking or fintech domain and familiarity with regulatory considerations.
- Experience with action-oriented bots capable of real-time banking transactions.
- Understanding of voice interface usability, including technologies like ASR (Automatic Speech Recognition) and TTS (Text-to-Speech).
- Strong grasp of secure coding practices, data privacy, and accessibility standards.
For more information, please connect with
Gurjot Singh
PRIMUS Global Services
Direct
Desk : x410
Email:
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