Transitional Housing Rapid Rehousing Program (THRRP) Case Manager

• Completes client applications on day of intake.
• Reads and explains resident admissions agreement on day of intake. 
• Completes and places new participant’s documents in case record: driver’s license, social security, pay stubs etc. on day of intake.
• Assists new participant in filling-out program forms and place in case record on day of intake.
• Explains and provides new participants with program rules and regulations on day of intake.
• Takes urine samples from new participants for drug testing on day of intake.
• Develops service plans, establishes goals for new participant and document in case record at initial case management session.
• Sets realistic timelines for established goals and documents in case record at the initial case management session.
• Assess and refer new participant to job development and/or training program at initial case management session.
• Provides program participant with updated housing lists.
• Assists program participants in applying for services (SSI, Food Stamps, Medicaid, etc.) as needed.
• Provides ongoing monitoring to ensure families receive the services they need and are eligible for.
• Provides transportation to families for housing searches as needed.
• HMIS - Inputs data on program participants and updates the pertinent information and service records as needed.
• Meets with program participants weekly to monitor progress and establish new goals with timelines.
• Takes urine samples from program participants for drug testing bi-weekly or as needed.
• Collects and place program participants proof of income and proof of savings in case record monthly.
• Documents case management session in case record weekly.
• Monitors (weekly) participants attendance to program meetings.
• Refers and links program participants to appropriate resources weekly or as needed: housing, employment, training, clothing food, etc.
• Contacts/Identifies and document established and potential resources for program participants weekly.
• Provides follow-up on referrals and contacts the agency to ensure that services have been provided.
• Receives and distributes donations weekly or as needed.
• Assists customers in assessing the needs for their family on an ongoing basis.
• Contacts local businesses and organizations to identify and secure the appropriate resources for program participants as needed.
• Attends meetings with program participants and serves as an advocate and mediator at the customer’s request.
• Willingly and cooperatively performs tasks and duties in which may not be specifically listed in the position description but are within the general occupational category and responsibility level typically associated with the employee’s class of work.

• Bachelor's Degree with major course work in business or public administration, social service, sociology, psychology, or other fields 
• Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals 

• Excellent written and oral communication skills
• Superior customer service
• Ability to work well under pressure.
• Ability to excel in a team environment.
• Ability to lead, inspire, motivate subordinate staff or volunteers, and delegate responsibility to them as appropriate. 
• Experience leading or working in a large and fast-paced urban/suburban Human Services Agency.
• Lived experience.

Job Location: 

9202 Springhill Lane Greenbelt, Maryland 20770 

Conditions of Employment:  Upon selection, the candidate must:

• Possess and maintain a valid driver's license.

• Meet all training and performance standards and demonstrate proficiency as required by the agency.

• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.

• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.

• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

  
  

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED

Eligibility to Work: 

Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.

INTERNAL APPLICANTS: 

If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice.  Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

Salary : $43,014 - $52,000