What are the responsibilities and job description for the Emergency Medical Services (EMS) Quality Management Specialist position at Prince George's County, MD Government?
Nature and Variety of Work
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George’s Proud!
The Prince George’s County Fire and Emergency Medical Services (EMS) Department is currently seeking qualified applicants to fill an Emergency Medical Services (EMS) Quality Management Specialist (Administrative Assistant 3H), grade H24, in the Emergency Operations Command Division.
About the Position
This is a senior lead level, administrative professional in support of a wide range of duties involving the oversight and supervision of the EMS Quality Management Program. The incumbent in this position will be responsible for supporting the administrative duties related to the day-to-day operations of the emergency medical services quality assurance and quality improvement programs. This position reviews reports and information, gathers and analyzes data and provides insight to support decision making and support continuous improvement efforts. This position requires an individual who has a high level of motivation and unquestionable commitment to the highest quality of emergency medical care, clinical practice, and customer service. Work is performed under general supervision and performance is evalutated in terms of its overall contribution to managerial improvement and organizational efficiency.
The mission of the Prince George’s County Fire and Emergency Medical Services (EMS) Department is to serve our communities with excellence by providing the highest quality of risk reduction, fire suppression, rescue, emergency medical, and all-hazards response services to enhance the quality of life in Prince George’s County.
Examples of Work
- Conducts information system reviews of patient care.
- Provides quality assurance, quality improvement, and incident summary reports.
- Oversees corrective action, training, and remediation for EMS clinicians.
- Produces analytical reports for Command Staff on EMS system data and statistics.
- Oversees complaint tracking and resolution.
- Management of Quality Management Program records.
- Provides required medical incident notifications and jurisdictional data reports to the State Medical Director of the Maryland Institute for Emergency Medical Services Systems (MIEMSS).
- Serves as the Department EMS Quality Management liaison to various medical facilities, workgroups, and for special projects.
- Assists the EMS Commander with daily operations of the EMS system as needed.
- Oversees compliance with state medical protocols and regulations.
- Documentation analysis.
- Sponsors various quality projects and processes that support enhancement of EMS.
- Attends statewide quality management meetings.
- Conducts investigations of internal/external customer complaints, as they relate to clinical care, EMS service or system impact.
- Performs other duties as assigned.
Qualifications
- Graduation from college with major course work in liberal arts, one of the social sciences, or public or business administration
- Two (2) years of progressively responsible experience in governmental administrative work
An equivalent combination of education and experience may be accepted
Preferred Qualifications:
Must possess current licensure as a Paramedic by the Maryland Institute for Emergency Medical Services Systems (MIEMSS).
Minimum of five (5) years overall experience as a Paramedic performing advanced life support clinical care in an emergency 9-1-1 service/agency, with at least two (2) years' experience in an emergency medical service's supervisory role.
Minimum of two (2) years of experience in process improvement and auditing.
Proficient knowledge of Maryland Medical Protocols for Emergency Medical Services Clinicians.
Completion of the MIEMSS Quality Assurance Officer Course.
Proficient knowledge of modern trends in emergency medical services and evidence-based emergency clinical care.
Excellent written and oral communication skills.
Heightened level of literary understanding, critical thinking, problem solving, decision making, and communication.
Ability to establish and maintain effective working relationships with subordinates, peers, and supervisors.
Proficient skill level in modern office equipment, computers, and applications, including Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, as well as other software application for data management, document preparations, and presentations.
Completion of an associate's degree or higher in emergency health services, fire science, public safety administration, or other related field from an accredited College or University.
Additional Information
Job Location:
9200 Basil Court, Largo, MD 20774
Conditions of Employment: Upon selection, the candidate must:
Meet all training and performance standards and demonstrate proficiency as required by the agency.
Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
Successfully pass preemployment checks which may include reference checks, background investigations, motor vehicle background check and drug screenings, where applicable.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Must possess and maintain a valid driver's license.
Successful completion of MIEMSS Quality Assurance Officer Course within six (6) months of appointment.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
General Plan Information:
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Defined Benefit Pension Plan
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
