What are the responsibilities and job description for the Field Investigator for Boards and Commissions position at Prince George's County, MD Government?
Nature and Variety of Work
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Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
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The Prince George’s County Department of the Environment is currently seeking qualified applicants to fill an Investigator I, grade A18, in the Strategic Services Division.
About the Position
This is entry performance level, professional inspectional and investigative work designed to evaluate, prepare, process and defend complaints/cases of criminal, unfair, deceptive practices, and violations of county, state, and federal laws administered by the Department of the Environment’s Boards and Commission (Towing). Incumbent coordinates case scheduling and licensure, organizes evidence, conducts investigative activities and support personnel to process a caseload of complaints/cases and/or to accomplish agency goals and objectives. The incumbent will receive guidance and direction from the Lead Investigator and the Associate Director for Strategic Services Division (or designee). This work requires significant customer interface (Both internal and external) for fact-finding and resolution to citizen inquiries and legislation that is customer impacting.
About the Agency
The Department of the Environment works for a healthy, beautiful and sustainable County through programs that provide clean water, flood control, recycling and waste management, litter prevention, sustainable animal management and pet adoption in partnership with residents and other stakeholders. Some of our core services include providing clean water services (Stormwater Management Division); flooding prevention for buildings and structures (Sustainability Division and Stormwater Management Division); collecting, processing and diverting waste from the County-operated landfill, commercial facilities and householders (Resource Recovery Division); providing sustainability services to reduce greenhouse gas and emission (Sustainability Division); and facilitating pet adoptions, managing an animal holding facility, issuing pet licenses, investigating cruelty complaints and conducting humane outreach and education events (Animal Services Division).
Examples of Work
- Provides administrative and investigative support to the Towing Commission.
- Acts as a liaison with the Hearing Officer, Police Department, Office of Law and the general public.
- With assistance of staff, provides administrative support to the Towing Commission.
- Inspects properties based on routine surveys, complaints, and/or pending towing licenses.
- Resolves complaints received from both internal and external customers.
- Facilitates meeting with citizens, business owners and management to address code-related issues and provide public education.
- Conducts fact-finding interviews/conferences among complainants, witnesses, law enforcement officers, respondents, and/or their representatives in order to allow parties an opportunity to address the complaint and to obtain relevant information that will serve as a basis to mediate/conciliate/resolve the complaint; or to prosecute a case.
- Gathers/obtains relevant information and data through approved agency techniques/procedures (e.g., interviews, direct observation, on- site field visits, research of records and documents) as part of the investigative process which will assist in the resolution of complaints/cases in accordance with established codes, policies, and procedures.
- Conducts surveillance of properties/business establishments to assist in determining the validity of complaints by observing/monitoring the practices, operations, and activities of businesses and/or their surroundings.
- Assures compliance with all county and Departmental Administrative Procedures by maintaining a current and thorough knowledge of procedures, codes, related ordinances, regulations, procedures and directives.
- Independently prepares and reviews correspondence, memoranda and other related documents for the Boards and Commissions.
- Edits written material for substance and format to ensure compliance with County Administrative Procedures.
Qualifications
- Bachelor's Degree in programs involving investigative and social relations skills such as criminology, law enforcement, business or public administration, one of the social sciences or related fields.
- Experience which has provided the required knowledges, skills and abilities to perform at the Investigator II level; or an equivalent combination of education and experience which provides the required knowledges, skills and abilities.
- Ability to operate a motor vehicle.
- A valid Maryland State Driver's License is required upon appointment.
Preferred Qualification:
- Bilingual
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Additional Information
Job Location: 1801 McCormick Drive, Upper Marlboro, MD 20774
Conditions of Employment: Upon selection, the candidate must:
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information:
The Prince George’s County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Defined Benefit Pension Plan
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
