What are the responsibilities and job description for the Prince Waikiki: Club Lounge Ambassador (On-Call) position at Prince Resorts Hawaii?
Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.
We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.
At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 1H
PW Club Ambassador
Primary Responsibilities: As an integral part of a team, Club Ambassador is responsible for all aspects of set up, break down, and maintenance of the Lounge. Perform duties deemed necessary by the Front Office Manager. Serve continuously looking for as an ambassador of the Hotel and Golf Club by providing special assistance and information about the property and local area attractions to customers and patron, offering a wide selection of alternatives for guest satisfaction.
Essential Duties:
1. Greet and acknowledge all arriving/departing guests.
2. Maintain cleanliness, sanitation, and organization of the work areas at all times.
3. Set up and break down of food and drinks at the Club Lounge
4. Maintain supplies for the Lounge
5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
6. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
7. The ability to handle a multitude of keys.
8. The ability to pre-register individuals or groups as required; assist in escorting VIP’s and return guests to their rooms as requested.
9. The ability to work closely with Guest Service Ambassadors, Concierge Ambassadors and Front Service Ambassadors to coordinate the efficient handling of guest luggage and follow up on guests requests.
10. The ability to handle guest problems or complaints.
11. The ability to utilize the computer system in running daily reports and blocking special requests.
12. The ability to keep all support departments informed of necessary information or requests.
13. The ability to complete key packets and vouchers, and to modify registration cards.
14. The ability to recite hours of operation of all hotel facilities and special service codes.
15. The ability to understand the tasks performed by a Communication Ambassador, a Reservation Agent, a Concierge Ambassador and a Housekeeper.
16. The ability to handle hotel emergency procedures and situations with maturity and professionalism.
17. The ability to perform tasks and projects as delegated by the Front Office Manager, Assistant Front Office Manager or Hotel Assistant Manager.
18. Register guests and assign rooms; accommodate special requests whenever possible.
19. Check in/out and settle account with full understanding of folio.
20. Understand room status and room status tracking.
21. Know room locations, types of rooms available, and room rates.
22. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
23. Coordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no show rooms.
24. Possess a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary. Know cancellation procedures.
25. The ability to issue out key cards with proper controls so that keys are given only to registered guests.
26. Know how to use Front Office equipment.
27. Process all guest requests.
28. Use proper phone etiquette.
29. Use proper mail, package and message handling procedures.
30. Be aware of daily activities and meetings taking place in the hotel.
31. Coordinate guestroom maintenance work with the engineering and maintenance division.
32. Report any unusual occurrences or requests to the manager or designated manager.
33. Know all safety and emergency procedures. Be aware of accident prevention policies.
34. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
35. Be aware that bending, stooping, and lifting items weighing 30 pounds or more may be required.
36. The ability to work well with other departments since they all work hand in hand.
37. The ability to cross-train in other areas of the hotel as needed to understand the overall operations of a hotel.
38. Ability to communicate effectively, prioritize and coordinate multiple tasks with various departments and guests.
39. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
40. Must be highly organized, detail-oriented.
41. Ability to maintain positive guest relations at all times.
42. Accurate typing skills of 40 words per minute
43. Perform all other duties as may be required or assigned.
Other Duties:
1. Generate reports as required.
2. Escort guests to their room upon check-in if needed.
3. Assist other positions in the department.
4. Follow all company policies and procedures.
Working Conditions:
1. Outdoor open air environment.
2. Exposure to variable noise levels and weather conditions.
3. Ability to stand/walk for up to 8 hours throughout work shift.
Work Hours:
1. Schedule will be based on operational needs.
Equipment Use:
1. Ability to masterfully utilize the following systems: Opera, Saflok, Microsoft Office, and other systems utilized in Front Office area.
Mental and Physical Demands:
1. Must be able to handle irate guests and remain calm and friendly.
2. Must be able to work under pressure, manage stressful situations, and multi-task.
3. Must be able to endure various physical movements throughout the work areas.
Communication Demands:
1. Must be able to verbally communicate in person and over the phone.
2. Must be able to follow verbal or written instructions
Minimum Qualification Requirements:
1. Must be proficient in English (oral and written) to effectively perform job functions.
2. Must be able to perform general cashiering procedures.
3. Must be able to multi-task.
4. TB clearance
5. Liquor card (Yellow Card)
6. Minimum 3 years customer service experience preferred.
Education:
1. High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.
At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.
Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.
By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 1H
PW Club Ambassador
Primary Responsibilities: As an integral part of a team, Club Ambassador is responsible for all aspects of set up, break down, and maintenance of the Lounge. Perform duties deemed necessary by the Front Office Manager. Serve continuously looking for as an ambassador of the Hotel and Golf Club by providing special assistance and information about the property and local area attractions to customers and patron, offering a wide selection of alternatives for guest satisfaction.
Essential Duties:
1. Greet and acknowledge all arriving/departing guests.
2. Maintain cleanliness, sanitation, and organization of the work areas at all times.
3. Set up and break down of food and drinks at the Club Lounge
4. Maintain supplies for the Lounge
5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
6. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
7. The ability to handle a multitude of keys.
8. The ability to pre-register individuals or groups as required; assist in escorting VIP’s and return guests to their rooms as requested.
9. The ability to work closely with Guest Service Ambassadors, Concierge Ambassadors and Front Service Ambassadors to coordinate the efficient handling of guest luggage and follow up on guests requests.
10. The ability to handle guest problems or complaints.
11. The ability to utilize the computer system in running daily reports and blocking special requests.
12. The ability to keep all support departments informed of necessary information or requests.
13. The ability to complete key packets and vouchers, and to modify registration cards.
14. The ability to recite hours of operation of all hotel facilities and special service codes.
15. The ability to understand the tasks performed by a Communication Ambassador, a Reservation Agent, a Concierge Ambassador and a Housekeeper.
16. The ability to handle hotel emergency procedures and situations with maturity and professionalism.
17. The ability to perform tasks and projects as delegated by the Front Office Manager, Assistant Front Office Manager or Hotel Assistant Manager.
18. Register guests and assign rooms; accommodate special requests whenever possible.
19. Check in/out and settle account with full understanding of folio.
20. Understand room status and room status tracking.
21. Know room locations, types of rooms available, and room rates.
22. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
23. Coordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no show rooms.
24. Possess a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary. Know cancellation procedures.
25. The ability to issue out key cards with proper controls so that keys are given only to registered guests.
26. Know how to use Front Office equipment.
27. Process all guest requests.
28. Use proper phone etiquette.
29. Use proper mail, package and message handling procedures.
30. Be aware of daily activities and meetings taking place in the hotel.
31. Coordinate guestroom maintenance work with the engineering and maintenance division.
32. Report any unusual occurrences or requests to the manager or designated manager.
33. Know all safety and emergency procedures. Be aware of accident prevention policies.
34. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
35. Be aware that bending, stooping, and lifting items weighing 30 pounds or more may be required.
36. The ability to work well with other departments since they all work hand in hand.
37. The ability to cross-train in other areas of the hotel as needed to understand the overall operations of a hotel.
38. Ability to communicate effectively, prioritize and coordinate multiple tasks with various departments and guests.
39. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
40. Must be highly organized, detail-oriented.
41. Ability to maintain positive guest relations at all times.
42. Accurate typing skills of 40 words per minute
43. Perform all other duties as may be required or assigned.
Other Duties:
1. Generate reports as required.
2. Escort guests to their room upon check-in if needed.
3. Assist other positions in the department.
4. Follow all company policies and procedures.
Working Conditions:
1. Outdoor open air environment.
2. Exposure to variable noise levels and weather conditions.
3. Ability to stand/walk for up to 8 hours throughout work shift.
Work Hours:
1. Schedule will be based on operational needs.
Equipment Use:
1. Ability to masterfully utilize the following systems: Opera, Saflok, Microsoft Office, and other systems utilized in Front Office area.
Mental and Physical Demands:
1. Must be able to handle irate guests and remain calm and friendly.
2. Must be able to work under pressure, manage stressful situations, and multi-task.
3. Must be able to endure various physical movements throughout the work areas.
Communication Demands:
1. Must be able to verbally communicate in person and over the phone.
2. Must be able to follow verbal or written instructions
Minimum Qualification Requirements:
1. Must be proficient in English (oral and written) to effectively perform job functions.
2. Must be able to perform general cashiering procedures.
3. Must be able to multi-task.
4. TB clearance
5. Liquor card (Yellow Card)
6. Minimum 3 years customer service experience preferred.
Education:
1. High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
