Project Coordinator - Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as a Project Coordinator and Customer Service Representative. The ideal candidate will possess a unique blend of technical knowledge and exceptional interpersonal skills, with experience in the home improvement field.

Key Responsibilities and Requirements:

• Provide top-notch customer service and support via phone, email, and in-person interactions
• Answer and direct phone calls, respond to emails, and initiate follow-up communications as needed
• Make outbound calls to homeowners, HOAs, and county officials to coordinate projects, resolve issues, and gather information
• Coordinate projects related to Homeowners Associations (HOAs)
• Manage permit applications and approvals
• Interpret and sketch house location surveys
• Read and understand CAD designs for decks, patios, and enclosures
• Excellent communication, problem-solving, and organizational skills

Preferred Qualifications:

• 1 year of experience in the home improvement field (construction, remodeling, etc.)
• Familiarity with HOAs, permits, and local building codes

Compensation and Benefits:

• Competitive hourly rate: $16-$18, depending on experience and skills
• Regular working hours: 8am-4pm, Monday-Friday
• Company benefits provided

Work Environment:

• Office-based role with occasional field work requirements, including:
• Training and professional development opportunities
• Permit running and errands
• Plat pick-up and other field-related tasks

If you are a qualified candidate, please don't hesitate to contact us.

Job Type: Full-time

Pay: $16.91 - $18.27 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Woodbridge, VA 22191 (Required)

Ability to Relocate:

• Woodbridge, VA 22191: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $18