What are the responsibilities and job description for the Front Desk Agent position at Princess Anne Hotel?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to handle various administrative tasks efficiently.
Duties
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries, requests, and complaints with a focus on providing excellent customer service.
- Maintain accurate records of guest information and reservations in the hotel management system.
- Assist with billing inquiries and ensure all charges are processed correctly.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Support multilingual guests by utilizing language skills when necessary.
Requirements
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong communication skills with an emphasis on guest relations.
- Proficiency in hotel management software is a plus; familiarity with night audit procedures is beneficial.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent organizational skills with attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $17 - $20