What are the responsibilities and job description for the Server position at Princess K Investments?

Job Description

Job Summary

K-Club Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Tribute Collection standards. This is a morning shift position.

Essential Functions

Wine knowledge to include grape varietals and intermediate wine pairing with food
Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
Serves guests in an efficient courteous manner following the proper steps of service
Report to work on time and in proper uniform / approved attire
Work as part of a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Knowledge of all menu items to include : prep time, preparations, sauces, allergies, and accompaniments
Ability to use descriptors to describe dishes
Be aware of any specials, soups, drinks, and any items that are running low
Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guests at all interactions
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry tray
Light food running to include carrying at least two plates at warm or hot temperature
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups without exception unless approved by management
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

High School diploma or higher

Previous hospitality / serving position required, minimum one-year FOH serving experience in high volume restaurant in greater Tampa Bay area required

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology, e.g. tablets

Physical Demands

Ability to stand for extended periods of time, potentially under a heat lamp

Ability to walk and bend

Ability to lift 25 lbs.

Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations without losing tempter or creating chaos on the floor

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

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