What are the responsibilities and job description for the Manager of Patient Access, Horizon West Hospital, Winter Garden position at PRINCETON BAPTIST MEDICAL CENTER?
Position Summary
Orlando Health Horizon West Hospital is a 60-bed acute-care hospital – with room to grow to 120-beds – located in the Horizon West community of Winter Garden, Florida. The facility offers a full complement of services, including heart care with full cardio-diagnostic capabilities, digestive health, emergency care, outpatient imaging and lab, orthopedic and sports medicine, reflux and esophageal disorders, and surgical services with specialties in general, thoracic, podiatric, orthopedic, advanced gynecological and minimally invasive robotic surgery. The hospital seamlessly integrates with the 26-bed ER and medical pavilion that began serving the community in 2018.
Orlando Health Horizon West is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000 team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Job Summary
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Monday - Friday 1PM - 9PM with rotating on call weekends
Responsibilities
Develops goals and objectives.
Plans, organizes, and directs department activities.
Establishes and implements policies and procedures for department operations.
Responsible for the management of all staff on-site in Human Resource related functions.
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
Keeps administration informed of department activities, needs, and problems.
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
Prepares departmental budget and ensures department operates within allocated expense structure.
Responsible for site accounts receivable.
Maintains appropriate statistical information.
Establishes and maintains intra/interdepartmental communication.
Networks within site facility to build physician and administrative relationships.
Provides vision, direction, planning, and support to Administrators.
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
Participates in administrative and management meetings and attends other meetings as necessary.
Develops and maintains records, reports, and files.
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
Maintains good payer relationships.
Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
Ensures implementation of process improvements.
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Handles special projects for Patient Financial Services as necessary.
Assume the responsibility for professional growth and development and continuing education.
Conducts department meetings/in-services.
Represents Orlando Health through community interaction.
Performs other duties as assigned.
Qualifications
Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.
Orlando Health Horizon West Hospital is a 60-bed acute-care hospital – with room to grow to 120-beds – located in the Horizon West community of Winter Garden, Florida. The facility offers a full complement of services, including heart care with full cardio-diagnostic capabilities, digestive health, emergency care, outpatient imaging and lab, orthopedic and sports medicine, reflux and esophageal disorders, and surgical services with specialties in general, thoracic, podiatric, orthopedic, advanced gynecological and minimally invasive robotic surgery. The hospital seamlessly integrates with the 26-bed ER and medical pavilion that began serving the community in 2018.
Orlando Health Horizon West is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000 team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Job Summary
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.
Monday - Friday 1PM - 9PM with rotating on call weekends
Responsibilities
Develops goals and objectives.
Plans, organizes, and directs department activities.
Establishes and implements policies and procedures for department operations.
Responsible for the management of all staff on-site in Human Resource related functions.
Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
Keeps administration informed of department activities, needs, and problems.
Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
Prepares departmental budget and ensures department operates within allocated expense structure.
Responsible for site accounts receivable.
Maintains appropriate statistical information.
Establishes and maintains intra/interdepartmental communication.
Networks within site facility to build physician and administrative relationships.
Provides vision, direction, planning, and support to Administrators.
Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
Participates in administrative and management meetings and attends other meetings as necessary.
Develops and maintains records, reports, and files.
Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
Maintains good payer relationships.
Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
Ensures implementation of process improvements.
Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Handles special projects for Patient Financial Services as necessary.
Assume the responsibility for professional growth and development and continuing education.
Conducts department meetings/in-services.
Represents Orlando Health through community interaction.
Performs other duties as assigned.
Qualifications
Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.
