Patient Assistance Coordinator

Position Summary

The purpose of this position is to provide replacement medications for patients who have received them at Orlando Health and meet

manufactures financial eligibility requirements for enrollment. The medications are returned to the dispensing pharmacy and the charge

is credited to the patients account.

Responsibilities

Essential Functions

• Develops implements, operates and maintains the drug replacement program possibly in collaboration with external vendors.
• Works with patients to evaluate eligibility in medication assistance programs, accesses appropriate reimbursement programs and
  
  

enrolls patients.

• Manages receipt of replacement medications, and performs related patient accounting credits/charges. Assures compliant billing
  
  

and accounting practices through account management processes.

• Develops implements, operates and maintains co-pay assistance programs.
• At some sites, facilitates the approval and distribution of the charity funds to qualifying patients and acts a liaison with the Orlando
  
  

Health community pharmacy.

• Generates letters of appeal for insurance authorization to aid the physicians in demonstrating medical necessity of medications for
  
  

patients.

• Communicates/promotes associations with patients, physicians, nurses, pharmacy staff, social workers, patient accounting staff,
  
  

insurance companies, drug manufacturers, and various others as necessary and appropriate to optimize indigent care programs.

• Collects and provides analysis of pharmacy statistical information. Identifies reimbursement trends and needs through development
  
  

and review of database information.

• Demonstrates knowledge in Medical Terminology.
• Demonstrates leadership skill in both verbal and nonverbal communication behaviors.
• Demonstrates and understands various computer systems, including clinical and financial systems, in operation in the department
  
  

and at Orlando Health.

• Maintains confidentiality of the patient, hospital, and departmental issues.
• Utilizes critical thinking and analytical skills in job performance and independently solves problems
• Prioritizes work load to manage multiple priorities. Demonstrates the ability to handle multiple tasks at the same time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
  
  

and local standards.

• Maintains compliance with all Orlando Health policies and procedures
  
  

Qualifications

Education/Training

High school graduate or equivalent

Licensure/Certification

Maintains current Pharmacy Technician license and registration with the Florida State Board of Pharmacy

Experience

Four (4) years in health care related field required

• Pharmacy technician certification may substitute for up to one (1) year of required experience.
• Associate degree may substitute for up to two (2) years of the required experience.