What are the responsibilities and job description for the Scheduling Coord position at PRINCETON BAPTIST MEDICAL CENTER?
Position Summary
The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to
involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location
and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data
entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local
standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.
Qualifications
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to
involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location
and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data
entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local
standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.
Qualifications
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
