Loan Processor, Bilingual

Princeton Federal Credit Union (PFCU) is seeking a reliable, ambitious and bilingual loan processor to join our people-focused team. The primary objective of the Bilingual Loan Processor is to support this corporate mission statement in carrying out the duties of this position, specifically by processing loans – with a prioritized focus on those loan applications received from Spanish-speaking applicants.

Position Summary:

This full-time Bilingual Loan Processor will review newly-received loan applications, with a prioritized focus on those indicating a preference to communicate in Spanish. This role will gather and organize required information from applicants, making necessary calculations and preparing the loan applications for loan officer review.

The Bilingual Loan Processor acts as our primary point of contact for applicants through to and including closing, where final loan documentation is signed. The work requires accuracy, timeliness, detail-orientation and strong verbal and written communication skills.

This role will join a closely-bonded team of lending professionals who are committed to training and supporting new joiners. The selected candidate will also partner with bilingual colleagues in Community Business Development and Member Services, and will occasionally be asked to join external events and presentations dedicated to increasing awareness of PFCU among multicultural audiences in Mercer County, NJ.

Essential Functions:

1. Support the corporate mission and consistently demonstrate Princeton Federal Credit Union’s core values of Great People, Integrity, Service Mindset and Teamwork as described in our Core Values Statement. Be an active member of a closely-knit team working towards achieving the institution’s strategic initiatives.

-Embrace the core values

-Take initiative

-Drive change

-Take on challenges

-Be an innovative thinker

Work alongside Lending, Member Services, E-Services, Marketing and Community Business Development colleagues to help improve the financial well-being of current and prospective members, providing proactive communication and white-glove service to members – prioritizing those who prefer to communicate in Spanish. Promote Credit Union products and services as appropriate.

• Answer calls, assisting members in understanding our product set and in completing the loan application process for various types of loans. Request proof of income and any necessary background information during the application process. Ensure completeness and accuracy of information.
• Review loan applications as they appear in our core processing system, Keystone. Retrieve credit report for all applicants. Verify income and value of collateral, calculate debt-to-income and unsecured debt ratios.
• Submit processed loan applications to loan officers for review.
• Process new VISA accounts as approved, setting them up on the credit card processing system and verifying that setup on the core processing system the following day; additionally, set up any pledged information for cards. Process VISA card increases, balance transfers, adding cardholders, updating addresses and entering travel alerts.
• Assist with loan closings by printing and preparing settlement documents and signing documents with members as necessary.
• Provide quality control through post-closing loan file audits and core processing system reviews.
• Work with a third-party vendor to submit mortgage documents for recording and satisfaction in appropriate counties; pull paid loan files and mail satisfied mortgages to members.
• Process loan payoff requests and skip-a-payment requests.
• Develop mastery of our client-facing applications including Online Banking (OLB) and Loan Pay Express (LPE), as well as back-end applications including Secure Messaging via Mahalo. We will train the right candidate on usage of these tools.
• Understand compliance issues and complete all required trainings, as they relate to the position; including, but not limited to, the Bank Secrecy Act and the USA Patriot Act.
• Must register with the National Mortgage Licensing System and satisfy the requirements of a mortgage loan originator on an ongoing basis as per the Credit Union’s Safe Act Policy in compliance with federal regulations and the requirements of the Secure and Fair Enforcement of Mortgage Licensing Act of 2008.
• Perform other duties or responsibilities as required or assigned.

Education and Work Experience:

Required:

• High school diploma or GED
• Fluency in Spanish and English, both spoken and written
• 1 years of progressive work experience in a client-facing role

Desired:

• Associates or Bachelors Degree
• 2 years of progressive experience in a client-facing role at a financial institution, with at least 6 months of experience in loan processing and/or auditing
• Industry designations and/or certifications
• Demonstrable administrative experience
• Demonstrable interest in not-for-profit and mission-driven organizations

We anticipate providing extensive training to the selected candidate.

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity