What are the responsibilities and job description for the Telephony NENA SME position at Princeton IT Services, Inc?
Job Title: Telephony NENA SME
Location: 2 MTC, Brooklyn, NY
Job Type : Contract
Summary: The NYC Office of Technology and Innovation has been tasked with recruiting a (Telephony NENA SME) Specialist 3. The Subject Matter Expert (SME) is needed to continue the project work on the upgrade of the Next Generation 9-1-1 emergency call system. This resource is required to provide expertise and technical specialization on systems with the City during the architectural design, procurement, and the build phases of the NG911 Program.
SCOPE OF SERVICES
NG911 Telephony NENA SME Tasks
Note: Candidates who do not have the mandatory skills will not be considered
Location: 2 MTC, Brooklyn, NY
Job Type : Contract
Summary: The NYC Office of Technology and Innovation has been tasked with recruiting a (Telephony NENA SME) Specialist 3. The Subject Matter Expert (SME) is needed to continue the project work on the upgrade of the Next Generation 9-1-1 emergency call system. This resource is required to provide expertise and technical specialization on systems with the City during the architectural design, procurement, and the build phases of the NG911 Program.
SCOPE OF SERVICES
NG911 Telephony NENA SME Tasks
- Ensure the National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) standards are being met during the implementation of NG911.
- Translate the business needs into clearly defined and detailed requirements or user stories and spearhead the priorities and validation of these requirements with the project teams.
- Conduct stakeholder analysis for requirements elicitation.
- Planning elicitation tasks and activities as well as creating elicitation timelines.
- Review and assess the adequacy of Call Handling requirements used by NYC.
- Engage with public safety and stakeholder agencies to understand their needs, issues, and concerns.
- Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG911 system.
Note: Candidates who do not have the mandatory skills will not be considered
- Minimum 12 years of experience in a particular technical and/or business application, product, platform, or methodology.
- Knowledge and experience with SIP and TDM technologies.
- Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
- Understanding of NENA i3 standards.
- Strong skills set to lead technical calls with vendors and internal groups.
- Technical writing and documentation skills.
- Excellent communication and clear business writing skills as well as interpersonal skills.
- Knowledge of public safety environments
- Design skills in IP voice management, auditing, and monitoring.
- Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX’s.
- Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.
