What are the responsibilities and job description for the Front Desk Patient Coordinator position at Princeton Orthopaedic Associates?
Princeton Orthopaedic Associates is seeking a Front Desk Patient Coordinator to become a part of our growing team. The ideal candidate will serve as the first point of contact for patients, ensuring a welcoming and efficient experience. The candidate should have knowledge and experience in greeting new and returning patients, creating new patient charts, assisting patients with necessary paperwork, insurance billing and verification, worker's compensation, accepting co-pays and payments, scheduling appointments, filing, and other clerical duties as required. This position requires a significant amount of multi-tasking.
Duties
- Greet patients and visitors warmly, providing excellent customer service
- Manage appointment scheduling and confirmations
- Maintain accurate patient records
- Process patient intake forms and verify insurance information
- Handle emails, and inquiries with professionalism and efficiency
- Collect patient co-pays and patient balances
- Protect patients' rights by maintaining confidentiality of personal and financial information
- Collaborate with healthcare providers to ensure seamless patient care coordination.
Skills
- Proven experience in a front desk or administrative role within a medical office setting is preferred
- Familiarity with medical office management practices and procedures
- Strong organizational skills with attention to detail in managing files and records
- Excellent communication skills, both verbal and written, to interact effectively with patients and staff
- Ability to multitask in a fast-paced environment while maintaining professionalism
- A team player who can collaborate effectively with healthcare professionals to enhance patient care experiences
- A commitment to providing excellent patient service and support
- Ability to travel to different offices if and when needed
- Must be able to work the hours needed, including occasional Saturday hours
Job Type: Full-time
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Pet insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person