What are the responsibilities and job description for the Information Technology Support Specialist position at Princeton Peak Advisory?
Information Technology Support Specialist
5x week onsite - Mahwah NJ area
Our client is a leading provider of specialized products and services, dedicated to innovation and excellence in their industry. With a strong commitment to leveraging technology to enhance efficiency, they offer a dynamic and collaborative work environment where professionals can grow and thrive.
Position Summary
Use your tech expertise to help team members work as productively as possible while achieving ambitious goals. As an IT Support Specialist, you will be a skilled problem-solver, assisting colleagues with technical issues, troubleshooting, and ensuring smooth and efficient workdays for all. This is a great opportunity to apply your technical knowledge, resolve issues effectively, and implement proactive improvements to elevate productivity.
Responsibilities
- Provide front-line IT support to in-house staff in a collegial and professional manner.
- Monitor and respond quickly and effectively to IT requests via in-person, email, ticketing system, and phone calls, ensuring resolution.
- Assist in onboarding new employees by setting up their IT tools and providing guidance on systems and processes.
- Collaborate with IT leadership and other departments to troubleshoot and resolve technical issues.
- Create and maintain technical documentation as required.
- Ensure IT systems remain secure against cybersecurity threats.
- Track and research best practices to recommend and implement improvements in IT operations.
Qualifications
- 5 years of relevant IT support experience with a continuous learning mindset.
- Strong interpersonal and communication skills for both in-person and remote support.
- Ability to quickly adapt to changing work situations, processes, and procedures.
- Proficiency in diagnosing and resolving technical issues efficiently.
- Solid knowledge of firewalls, switches, Windows servers, web servers, and Active Directory.
- Familiarity with VoIP phone systems, computer hardware, software deployment, and other tech tools.
- Expertise in Windows Operating Systems and Microsoft Office Suite.
- Understanding of essential cybersecurity principles and best practices.
- Highly organized, self-motivated, and results-oriented.
- A positive, team-player attitude with a problem-solving approach.
Compensation and Benefits
- A competitive salary based on experience, with opportunities for performance-based bonuses and salary increases.
- Professional growth opportunities, including mentorship and industry training programs.
- Comprehensive benefits package, including Major Medical, Dental, Vision, and Life Insurance from the first day of employment.
- Paid holidays and vacation time that increase with tenure.
- A modern and professional office environment with a structured work schedule (8:30 AM – 5:30 PM).
- A positive and collaborative company culture that values teamwork and individual contributions.
Join our client’s team and be a part of an organization that values innovation, efficiency, and professional growth!
