IT Customer Support Associate - Full Time

IT Customer Support Associate – Full-Time

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Great opportunity to join our expanding practice and be part of our commitment to bringing empathy, compassion and a remarkable imaging experience to the communities we serve! Princeton Radiology Associates is a physician group practice currently providing diagnostic imaging services at 11 imaging centers and two hospitals throughout New Jersey and now Pennsylvania.

Princeton Radiology is currently seeking a full-time IT Customer Support Associate to work as a member of the IT department in the Princeton area.

Summary of Position :

The IT Customer Support Associate is responsible for being the first point of contact for all customers of Information Technology. The associate is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and / or escalating them to the appropriate specialist support groups.

Responsibilities :

• Serve as the first point of contact for customers seeking technical assistance via phone, email or ticketing system and ensure that all necessary information is obtained to resolve customer issues in a timely manner.
• Troubleshoot, document, and resolve technical and business process related problems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Accurately document and maintain records of daily data communication transactions, problems, remedial actions taken, installation activities and logs requests and resolutions.
• Utilize departmental policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation.
• Ability to identify trends in requests and communicate with internal team as appropriate.
• Redirect questions and requests to other staff or help sources as appropriate.
• Record and retain logs of all account and access related requests for audit purposes.
• Create and maintain positive relationships with all internal and external associates.
• Participate in weekly rotating 24x7 on-call emergency support system (low after-hours call volume).
• Perform other duties as assigned.

Qualifications :

Princeton Radiology offers competitive compensation with a comprehensive benefits package, featuring health, dental & vision insurance, company-paid life and long-term disability insurance, generous PTO (increases with years of service), sick time and 401k profit sharing plan with company match and profit-sharing contribution.

Princeton Radiology Associates is an Equal Opportunity Employer.

Job Type : Full-time

Schedule :

Application Question(s) :

Work Location : Multiple locations

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