Broker Dealer Customer Experience Specialist I

What You'll Do

Do you have strong investment knowledge, and is providing excellent service important to you?  If so, this might be the role for you!

 

As a Broker Dealer Customer Experience Specialist 1, you’ll operate in fast-paced environment providing outstanding service to our registered representatives and clients through a variety of activities all within strict adherence to FINRA & SEC securities regulations.

 

• Daily, you can expect to support all needs and questions via inbound and outbound calls from financial professionals and clients to ensure information is communicated precisely and accurately.
• You will provide system assistance and proactively educate financial professionals and clients.
• You will perform other job-related duties and special projects as the need arises including responding to incoming emails from financial professionals and customers.

Who You Are

• Bachelor’s degree  in a business-related field or equivalent experience required
• Must have a FINRA Series 6 or 7 license.
• Customer service, sales, financial services, or securities and investment experience.
• Strong communication and telephone skills required. Including wearing a telephone headset for extended periods.
•  Ability to work energetically in a team environment, multi-task, be organized and focused on details, and maintain confidentiality guidelines.
• Requires basic computer skills including efficiently navigating within numerous software and web applications.
• Ability to acquire strong knowledge of business unit products, processes and systems

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$18.39 - $35.19 / hour
Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible

Yes
Additional Information

Hours

The hours for this role are 9:15am-6:00pm Monday-Thursday and 9:15am to 5:00pm on Fridays. 

Job Level

We’ll consider talent at the next level with the right experiences and skills.

 

Work Environments

 

This role is a remote position. 

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date

8/15/2024
Most Recently Posted Date

8/22/2024

LinkedIn Remote Hashtag

#LI-Remote

Salary : $18 - $35