What are the responsibilities and job description for the Customer Experience Logistics Analyst position at Principle Business Enterprises?

Customer Experience Logistics Analyst

Location : Dunbridge, OH

JOIN A TEAM THAT CHANGES LIVES

Principle Business Enterprises, Inc. (PBE) is a family-run, value-driven organization with big hearts and true passion for what we do. Celebrating over 60 years of service to the healthcare field and over 30 years as a pioneer in the development of incontinence and moisture management solutions, we're living our mission to improve the lives of caregivers, those who wear our products and our workforce. Our commitment includes innovative and life-changing products; positive partnerships with customers and suppliers; wellbeing programs that support our Associates and their families; and community support.

We offer excellent health benefits including free access to onsite and a local health clinic, paid personal and vacation time, an annual profit-sharing bonus, a 401k plan with a company match, company-paid disability and life insurance, and more. We also offer many perks that recognize our associates' hard work and allow them to have fun! We are a safe and clean manufacturing plant looking for respectful, team-oriented candidates who have a great work ethic and thrive in a fast-paced environment focused on safety, continuous improvement and producing quality products that help the lives of others.

Learn more about PBE's culture and benefits by clicking here.

POSITION SUMMARY : The Customer Experience Logistics Analyst plays a key role in ensuring a seamless customer experience by analyzing and managing logistics operations. This role involves coordinating international and collect shipments, managing all shipping complaints / compliance charges (internally and with outside vendors), reviewing service levels and supporting the evaluation of distribution spend, reviewing invoices. You will analyze data to identify opportunities for process improvements and work closely with customer service teams to enhance overall operations and cost-effectiveness.

SPECIFIC RESPONSIBILITIES :

Shipping and Claims Management :

Investigate and process shipping complaints, partnering with external logistics providers to resolve issues and secure credits.
Review and analyze carrier assignments and appointments through external partner portals, ensuring timely and accurate shipments.
Coordinate international and collect shipments to ensure compliance with customs and regulatory requirements while meeting customer timelines.
Collaborate with customer service to review and enhance the daily shipment consolidation file.

Cost Analysis and Process Improvement :

Analyze distribution spend and review invoices to identify cost-saving opportunities and ensure accurate billing.

Recommend and implement process improvements to enhance logistics efficiency and customer satisfaction.

Collaboration and Communication :

Serve as the main point of contact for logistics-related inquiries, bridging communication between internal teams and external partners.

Partner with customer service, logistics, and warehouse teams to align priorities and improve operations.

Data Analysis and Reporting :

Monitor and analyze performance metrics such as delivery times, order accuracy, and cost efficiency.

Develop and maintain reports that track key performance indicators and service levels.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS :

Associate degree in Supply Chain, Business, or a related field preferred but not required.

5 years of experience in logistics or supply chain.

Experience with logistics processes, including shipping and distribution for both prepaid and collect shipments.

Strong analytical skills with the ability to interpret and act on data insights.

Proficiency in Microsoft Office Suite, especially Excel, and familiarity with ERP or CRM systems (e.g., QAD, QMS, Qlik).

Excellent communication and organizational skills, with the ability to work cross-functionally and manage multiple priorities

PHYSICAL REQUIREMENTS :

Physical requirements include standing and / or sitting for long periods of time, lifting, repetitive tasks, etc.

Working conditions for the job are M-F during 8 : 00 a.m. - 5 : 00 p.m. both in the office and remote (60 / 40). May include some evenings or weekends depending on business volume

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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