Customer Account Representative

About the job

Solco Healthcare U.S.

Company Background:

Solco Healthcare U.S., headquartered in Somerset, New Jersey, is an industry leader in marketing and distributing generic pharmaceuticals. Solco is committed to providing our customers with high quality, cost effective and innovative generic prescription medications. Solco offers a broad range of generic prescription products in a variety of therapeutic categories, including cardiovascular, diabetes, and central nervous system products. Solco currently markets 86 products, with an additional 40 products pending approval by the FDA, and a robust R&D pipeline of potential new products. Our products are manufactured in state-of-the-art GMP facilities in China and in the United States, using the highest quality assurance standards that meet the FDA regulatory requirements.

In 2012, Solco Healthcare US was acquired by Prinston Pharmaceutical from Legacy Pharmaceuticals. Solco was a new breed of generic pharmaceutical distributor, founded in 2008, relying on key development partners to launch its products. Solco quickly created a name for itself by offering value driven products with excellent service and supply. It was these key qualities and a shared vision of offering greater access to affordable medications that convinced Prinston to acquire Solco.

Solco’s growth within the last five years has been impressive. IQVIA IMS Health has regularly listed Solco as one of the Top 10 fastest growing generic companies. This achievement is a result of a simple philosophy: consistently supply your customers with high-quality, value-added products at reasonable prices.

Solco is a fully owned subsidiary of Prinston Pharmaceutical, Inc. and Zhejiang Huahai Pharmaceutical, leaders in drug development and manufacturing of active pharmaceutical ingredients (API) and finished dosage products. Together we strive to offer greater access to affordable medications that you can trust.

Customer Account Representative:

Major Duties:

• Process and maintain all purchase orders to ensure accuracy and align demand appropriate for order fulfillment and supply chain execution.
• Meet the customer account goals by responding to inquiries and providing accurate information to the management and direct customers.
• Prepare a variety of reports in managing direct accounts, including retrieving and analyzing data from SAP or other systems, through identifying problems and/or trends, and presenting data in an effective manner through summaries, graphs, or written reports.
• Maintains positive relations with external and internal (Sales, Distribution, Accounting, Demand Management, Master Data, and CAM, Etc.) stakeholders/customers and develop account strategies necessary to gather information as needed.
• Independently research/resolve, manage daily workload, maintain and improve our service to ensure timeliness and execution of customer expectations.
• Contribute to Generation of Sales by maintaining existing or building new customer relationships.
• Serve as the primary point of contact for assigned customers, resolve any issues or complaints and provide updates on new products or services.
• Develop a thorough understanding of the customer’s objectives and goals through proactive monitoring and individual customer reporting.

Knowledge, Experience and Education:

• High School Diploma with 2-4 years of professional office work experience required. Bachelor's degree in business related field is preferred.
• Advanced skills with Microsoft Office Suite required; demonstrated proficiency to use a variety of computer software, such as SAP, Microsoft Office, Outlook, and Sharepoint.
• Ability to become extremely proficient and knowledgeable with individual customer system operation (i.e. Retail Link, Supplier Net, Nova).
• Pharmaceutical industry experience preferred.

Qualifications and Skills:

• Must possess strong analytical skills with attention to detail and accuracy. Proofreading skills are essential.
• Strong interpersonal skills are required, to include oral and written communication skills.
• Demonstrated ability to support and organize data exchange for two or more inter-company departments.
• Excellent multi-tasking skills and ability to handle changing priorities with a sense of urgency to meet deadlines.
• Ability to work in a team atmosphere and provide leadership to peers.
• Ability to work independently on multiple concurrent projects is necessary.

BENEFITS:

As a member of Solco Healthcare U.S., you’ll find an environment that celebrates diversity and encourages open exchange of ideas. We proudly offer an attractive salary and a generous benefits package, including an employer-matched 401(K) program, paid vacation days, medical, dental and vision.

Job Type: Full-time

Experience level:

• Minimum 1 year experience in pharmaceuticals

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person with some remote flexibility

See lessSet alert for similar jobsCustomer Account Representative, Somerset, NJOffSet alertFeatured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $60,000 - $80,000