Customer Advocate

About Us

PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future, PFL went all in to create a platform that delivers multi-sensory, custom marketing campaigns that are automated, measurable, and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software, print, and fulfillment to simplify automated direct mail campaigns. We handle everything under one roof!

Customer Advocates manage PFL's eCommerce customer base from idea conception through finished print product. They are responsible for customer success through inventive thinking, quick action, and flawless execution. We are looking for results-oriented individuals who enjoy competition, are driven by hard work, and are willing to rise to a challenge.

Responsibilities of a Successful Customer Advocate

• Perform informal and formal needs assessments for each customer to recommend appropriate printing and mailing solutions.
• Develop a rapport with customers, creating a friendly and helpful atmosphere.
• Utilize software tools and order forms to advance sales cycles.
• Work in teams to provide the best service and hit revenue goals.
• Sell printing and direct mail products and services using excellent customer service skills and company sales processes
• Prospect to grow customer accounts.
• Consult with customer on their printing and marketing needs.
  
  

Customer Advocate Qualifications

• 2 years of customer service or sales experience preferred.
• Ability to work onsite at our headquarters in Livingston, MT.
• Ability to cooperate with and support other members of the Customer Advocate team.
• Strong verbal communication skills.
• Strong technical and computer knowledge and a willingness to learn new software.
• Willingness to interact daily with customers from a wide range of cultures and backgrounds.
• Good sense of organization and workload management, as well as a keen attention to details.
• Knowledge of customer service best practices and a desire to participate in trainings and professional development.
• Ability to perform well in a fast-paced work environment.
  
  

If you like the idea of working where the digital and print worlds meet, if you like working with people to provide a superlative customer experience, if you are interested in solving customers marketing and mailing needs, we want to hear from you!

Essential Functions

• Proficient in navigating both internal and external software systems. Demonstrates the ability to use various software platforms efficiently and effectively including but not limited to:
• Paylocity/Timeclock
• PFL Database
• Microsoft Products
• Confluence
• Execute physical tasks required to successfully perform CA position such as standing/sitting for 8-hour shifts. Occasionally lifting, and transporting objects weighting up-to 20 pounds
• Variety of functional movements including grasping, lifting, carrying, pushing, pulling, reaching, twisting, bending, stooping, climbing, and more.
  
  

Last but not least, the ability to represent PFL and the values we stand for:

• People
• Relationships
• Progress
• Results
  
  

The Details: This is a full-time, hourly, on-site position with an annual compensation of approximately $50,000 ($24.00/hr)

Core Benefits

• Affordable Health Benefits Package
• 401(k) with 4% employer match
• Employer Paid Long Term Disability
• Life Insurance
• Paid Parental Leave
• Generous Paid Time Off (PTO)
• Nine Paid Holidays
  
  

PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.

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