Customer Experience Specialist

Are you a skilled individual seeking a new rewarding career? Seize the opportunity to learn and earn in a dynamic environment at PrintingCenterUSA – a trailblazer in the printing industry for over 50 years! Join our dedicated team in Great Falls, MT, and become a vital part of our legacy. Located between Glacier and Yellowstone National Parks, Great Falls, MT is surrounded by natural beauty and recreational opportunities such as world class fishing, hunting, skiing, hiking, biking, kayaking, water sports and so much more. Great Falls offers quick access to everything: 5-10 minutes to work, shopping, restaurants, nightlife, community activities, etc.

We are seeking an enthusiastic and adaptable Customer Advocate to join our team. We are looking for results-oriented individuals that are willing to rise to a challenge. This role is responsible for ensuring customer success through inventive thinking, quick response, and the ability to execute tasks flawlessly. As well as maintaining customer relationships by responding to phone, chat, and email inquiries in a timely manner. We provide on-the-job training to ensure you thrive in your role.

At PrintingCenterUSA, we're not just a printing company; we're a legacy of creativity, growth, and modernization. Our state-of-the-art facility has positioned us as the nationwide industry leader in producing top-quality books, booklets, calendars, and more. If you're excited about being part of a team that values innovation and continuous improvement, this opportunity is for you!

Note: This is not a remote position. The job location is on site in Great Falls, MT.

As a Customer Experience Specialist, you’ll immerse yourself in a team environment providing quality, top-notch customer service ensuring the customer’s project is a success. Your journey will include:

· Provide an excellent customer experience by engaging and building rapport with customers from a wide range of backgrounds to understand the unique needs of their business.

· Maintain a customer-centric focus in all interactions ensuring commitment to delivering exceptional customer service while managing a large volume of incoming calls, emails, and chat requests.

· Collaborate with clients to gather detailed requirements, ensuring a clear understanding of their expectations as well as assessing their formal and informal needs.

· Respond to customer issues and inquiries promptly with understanding to investigate, review, and resolve product and service issues in a timely manner that meets the customer’s needs.

· Responsible for taking ownership and have a sense of urgency for every job from start to finish and see the customer’s job is correct, and delivered on time, every time.

· Closely work with, communicate, cooperate, and support internal teams to ensure a seamless process and customer satisfaction.

· Proactively identify opportunities to enhance the customer experience and provide suggestions for improved solutions. This includes assisting in the updating of standard operating procedures as needed.

· Record and maintain comprehensive customer interactions and transactions in the CRM system.

· Conduct outbound customer service calls to address questions, handle customer issues, and proactively identify new opportunities while focusing on customer retention making their printing journey one they want to return to repeat time and again.

· Work well within a team environment, actively contributing to shared goals, fostering open communication, and demonstrating adaptability and active learning.

· Demonstrated ability to perform in a metrics driven environment.

· Maintain a positive attitude in the workplace that fosters a fun and engaging atmosphere, contributing to team morale and overall job satisfaction.

What You Bring:

· 2 years of prior customer service experience.

· Strong verbal and written communication and interpersonal skills.

· Detail-oriented with the ability to manage multiple tasks simultaneously.

· Effective time and workload management.

· Strong problem solving and organizational skills.

· Proficient in computer systems, CRM software, and Microsoft Office.

· High School Diploma.

· Reliable and trustworthy.

· Able to work in a fast-paced environment.

· Graphic Design experience is a bonus.

What We Offer:

· Job Type: Full-time.

· Salary: $20.00 - $25.00 per hour with room for growth and bonus potential.

· Schedule: 8-hour shift, Day shift.

· Work setting: In-person.

· Paid training on the job.

· Enjoy a range of benefits including Health & Dental insurance, Vision, FSA & HSA health savings programs, Supplemental Insurances, Simple IRA match.

· Paid holidays & vacation, and a commitment to a healthy work environment with onsite fitness facilities.

· Commitment to the Environment: Join us in our dedication to the environment, as we recycle 85% of the waste generated by our operations.

Our Core Values:

• Accountability

• Sense of Urgency

• Quality of Work

• Communication

• Teamwork

• Respect

• Leadership and Initiative

Apply Now for a Rewarding Career Path!

Interested in making an impact with a leader in the printing industry while learning new skills? Apply directly via really with your resume to join our innovative and inclusive team. We are proud to be an Equal Opportunity Employer, welcoming all qualified applicants. Become a part of PrintingCenterUSA's legacy of innovation and growth today!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Great Falls, MT: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25