Patient Care Representative

General Job Function 

The Patient Care Representative must be dedicated to supporting the mission of Priority Care Pediatrics, LLC: Priority Care Pediatrics provides essential and compassionate healthcare to our community. Also, dedicated to making sure the office is a model for achieving primary care excellence so that care is received in the right place, and in the manner that best suits a patient's needs. 

Job Duties and Responsibilities 

• Greet and assist patients upon arrival, ensuring a welcoming atmosphere.  
• Answer phone calls utilizing proper phone etiquette to address patient inquiries regarding appointments, services, insurance questions, etc.  
• Schedule and confirm patient appointments, managing the provider schedules efficiently. 
• Collect and verify required patient information at the time of scheduling, including demographics, insurance information, required documents, etc.  
• Assist patients with completing required forms and documentation during the intake process.  
• Handle patient records with confidentiality and compliance to HIPAA regulations.  
• Coordinate with healthcare providers and employees to facilitate patient care.  
• Address and resolve patient concerns or complaints promptly and professionally.  
• Maintain a clean and organized front office environment.  
• Support billing and insurance process as assigned (i.e. eligibility verifications, payment collections, etc.).  
• Provide patients with clinic documents and resources as directed. 
• Navigates multiple systems/software applications with efficiency.
• Provide patients with clinic documents and resources as directed. 
• Perform administrative duties such as copying, faxing, scanning, medical records requests, etc.     
• Sell and stock over-the-counter medications through QuickStop at each location.   
• Conduct all interactions with patients and employees with professionalism and courtesy.
• Other duties as assigned.      

Qualifications  

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus. 
• Previous experience in a healthcare, medical clinic setting, or customer service role preferred. 
• Effective communication and interpersonal skills, with a focus on professionalism and empathy. 
• Basic Computer skills.  
• Proficient in using office software and electronic health record (EHR) systems preferred. 
• Flexible schedule.
• Able to work at any location. 
• Reliable transportation. 
• Able to perform all duties of the position as assigned.
• Strong organizational skills and attention to detail.  
• Ability to multitask and manage a fast-paced environment. 
• Employees are required to comply with Priority Care Pediatrics Employee Immunization Policy.
• Employees are required to maintain CPR/ BLS. Priority Care Pediatrics will assist employees in obtaining their certifications upon hire if needed.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person