What are the responsibilities and job description for the Technical Support Specialist position at Priority Technology Holdings, LLC?
Job Description
Job Description
Job title : Technical Support Specialist
Reports to : Technical Support Manager
Department : Ovvi
Location : Alpharetta, GA (Hybrid) or Stafford, TX
Grade : 11
Our Company :
Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary :
As a Technical Support Specialist, you will provide technical assistance in a prompt and professional manner to our customers over the phone, via email and in person. Customer service will be a main focus, but you will still be responsible for knowledge of company procedures in hardware, software, networking, Windows, and ticket management. This position is an In-Office role.
Responsibilities :
- Handle customer technical support cases through phone and email submission.
- Install & configure point of sale software, integrating credit card software and point of sale peripheral hardware devices.
- Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
- Maintain system functionality by testing computer components.
- Maintain client confidence by keeping their information confidential.
- Prepare reference material for users by drafting operation instructions.
Minimum Requirements :
Compensation and Benefits :
Traditional Physical Requirements
Salary : $19 - $20
