Customer Support Specialist

Description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

In your role as customer service representative, you will engage with our residential and commercial customers and deliver prompt and courteous service at all times. You will be the on the front-lines of the customer experience solving problems, providing information, and directing calls to correct internal teams to ensure customer satisfaction.

Duties and Responsibilities

Duties include but are not limited to:

• Answers 200-300 phone calls daily.
• Handles in-bound sales calls, online orders, and customer inquiries.
• Engages with clients in a friendly, eager, and professional manner while actively listening and troubleshooting their concerns.
• Offers support and solutions to customers in accordance with the company's customer service policies.
• Inputs orders into database, ensuring accuracy and abiding by pricing guidelines.
• Detail-oriented administrative and clerical tasks, including, but not limited to, collecting payment from customers, filing, scanning, etc.
• Collaborates with management teams to stay updated on new products, services, and policies
• Other duties as assigned

Qualifications

Candidate Profile

The successful candidate profile includes:

• Experience in Microsoft Office Suite and multi-line phone systems.
• Minimum 2 years customer service experience in a high-volume call center environment is strongly preferred.
• Willingness to travel to and work onsite at our Clinton Township, MI corporate office.
• Ability to engage positively and enthusiastically with different types of customers.
• Must be able to stay calm under pressure and possess a solution-focused mindset.
• Strong interpersonal, verbal, and written communication skills.
• Prioritizes and manages time while performing multiple detail-oriented tasks simultaneously in a fast-paced environment
• Strong attention to detail and organizational skills.
• Must be able to work with limited direction individual and also collaborate with other teams internally.

Equal Opportunity Employer:
Priority proudly stands as an equal opportunity employer. We earnestly invite and encourage individuals from all walks of life to apply for our open positions. Every eligible applicant will be given fair and impartial consideration for employment, free from any form of discrimination. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information, we pledge to uphold the principles of fairness and equity.