What are the responsibilities and job description for the Senior Ocean Export Agent position at Priority Worldwide Services?
Description
Location: Baltimore MD or Los Angeles CA
Who We Are…
Make a difference by joining Priority’s international team committed to providing the Ultimate Customer Experience, while remining on the cutting edge of technology and working to improve our environment.
When you join Priority Worldwide, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career. You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives.
Global scope
Priority Worldwide is fully committed to our corporate environmental responsibility and has taken substantial actions to enhance the working environment for our employees and reduce our impact on this planet. Since 2009, 10% of net profits have been donated to environmental organizations!
Priority Worldwide has a unique and dedicated focus to the wider emergency response sector. Whether we are responding to an oil spill domestically or a major natural international disaster, we are a leader in emergency planning, preparation, and global response. With over 20 years’ experience of working with governments, IGO’s, NGO’s, charitable organizations, and commercial responders, this is Priority’s World.
Who You Are…
The Senior Export Agent needs to have a strong sense of leadership and customer service skills. They will assume an intricate role in our team as a principal representative to customers and managing the entire international shipment process from quote to delivery. As an operations leader, they are responsible for maintaining healthy, mutually beneficial relationships with Priority Worldwide's international freight forwarding vendors and regulatory agencies. Attention to detail and willingness to learn are essential qualities. Candidates must be accommodating to different cultures and willing to work with people that may possess few English-speaking skills.
Required Skills and Competencies:
- Minimum of 5 years of Ocean Export Experience
- Experience with Cargowise preferred
- Excellent customer service skills
What you will do…
At the heart of our business, this person is responsible for timely, efficient, and cost effective movement, routing, occasional quoting of international freight, traffic including customs regulations, documentation preparation, and country regulations. We are a service company that strives to provide the Ultimate Customer Experience for our clients. A friendly attitude and teamwork are essential to maintaining healthy vendor relations and interoffice moral.
General Responsibilities:
- Assess clients’ requests/emails, acknowledge immediately, then action or assign to appropriate team
- Directly oversee and have accountability for all Ocean Export shipments and Client interaction
- Complete FMC Filings and auditing to ensure compliance with the FMC Filings
- Handle MARAD reporting and carrier compliance
- Steamship line carrier contract review and approval process
- Ensure timely and cost-effective routings of Ocean Export shipments
- Ensure proper handling of CRP/Secured Shipments
- DG review and preparation
- Negotiation of carrier rates
- Pre-Alert shipments in a timely manner
- Invoice agent routed shipments
- Prepare international paperwork such as legalized documents, chamber documents, letter of
- credits, etc
- Keep export reports/stats and present them to the team. Shipment Counts,
- File AES and review for accuracy and compliance
- Monitor personal and shared category e-mails in the exports mailbox and sea folder
- Liaison with international and domestic agents
- Complete rate requests as needed
- Track cargo and update clients as needed
What We Offer…
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
- Salary $50,000-$70,000 annually, depending on experience
- Comprehensive Benefits Package (Medical, Dental, Vision)
- 5 Work from home days per month
- 2 Weeks Paid Time Off and 5 Personal Days
- 3 Days of Paid Time off for Volunteer Work
- Quarterly Bonus Program
- 529E College Savings Program
- Retirement Plan
- $20,000 Term Life Insurance Plan
- Mental Health Plan
- Identify Theft Protection Plan
Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $50,000 - $70,000
