What are the responsibilities and job description for the Manager, Optimization & Platform Initiatives position at Priority?
Job title: Manager, Optimization & Platform Initiatives
Reports to: Senior Director of Platform Initiatives & Operations
Department: Payment Operations
Location: Remote or New York (Hybrid)
Grade: 19
Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary: As the Senior Manager of Optimization at Priority you will play a critical role in optimizing our operational processes and vendor relationships through data-driven decision-making. You will work closely with Leadership, Operations, Data and Product Teams to oversee our operational KPIs and ensure vendor optimization, monitoring and oversight to support strategic initiatives.
Responsibilities:
- Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement.
- Work with stakeholders across teams (e.g., Operations, Finance, Product) to understand vendor performance and provide actionable insights to support decision-making.
- Develop and maintain dashboards and reports that track key performance indicators (KPIs) related to operational efficiency and costs.
- Build and automate core platform monitoring and oversight pipelines to ensure timely and accurate data collection from multiple sources.
- Perform ad-hoc analysis to support business initiatives, including cost analysis, process optimization, and operational forecasting.
- Ensure data integrity by identifying, troubleshooting, and resolving data discrepancies across various systems.
- Collaborate with Product and Engineering Teams to improve methods and processes.
- Monitor and improve operational KPIs, using data insights to drive continuous improvement.
- Assist in the development and documentation of operational standards, policies, and best practices.
- Create and deliver presentations on key findings and trends to senior leadership, providing actionable recommendations.
- Support automation and scalability efforts to handle increasing volumes and complexity.
MINIMUM REQUIREMENTS:
- Proven experience (5-8 years) in a data analyst role, preferably within the fintech or financial services industry.
- Strong proficiency in Excel; experience with SQL, Python and other data analysis tools is a plus.
- Experience with data visualization tools such as Tableau, Looker or similar.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Ability to work independently and manage multiple projects in a fast-paced environment.
- Experience working in cross-functional teams and collaborating with non-technical stakeholders.
Compensation and Benefits:
- Compensation range: $124,000 - $155,000
- End of Year Discretionary Bonus
- Unlimited PTO after year 1 (3 weeks to start)
- Medical, Dental & Vision
- 401k Match
- Education Expense Reimbursement
- Gym Membership Reimbursement
- HSA and FSA
- Employee assistance program (EAP)
Traditional Physical Requirements
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
Salary : $124,000 - $155,000
