What are the responsibilities and job description for the Customer Service Manager position at Prism Biotech?
As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
- Manage the daily activities of various Customer Service departments.
- Partner with other Managers and with Team Leads to enhance team performance.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
- Bachelor’s degree.
- 3 years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
