What are the responsibilities and job description for the Patient Coordinator position at Prism Health North Texas?
Job Description
Job Description
Our Core Values The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values :
We are solution seekers. The organization’s founders found solutions even during the AIDS crisis of the 80’s; we remain proactive, thrive on change, and always willing to take the lead.
We have a can-do attitude . We are flexible, agile, and never say, “It’s not my job.” We always seek growth, and we are never late but always willing to stay late to see the last patient.
We are mission-driven . We are committed to health equity; recognize all contributions are meaningful and valued. It is never about the me or I, but about the we.
We care about people . We celebrate diversity, equity, and inclusion; we are kind and practice acts of kindness, all in service to our patients and each other.
General Description :
Under the general supervision of the Practice Manager, the Patient Coordinator manages the arrival and departure of patients seeking services at the practice. Patient Coordinator is responsible for providing excellent customer service and setting the tone for a patient’s visit. Patient Coordinator must effectively communicate with the patients, parents, and practice employees to collect patient information, schedule appointments, and relay information to practice employees. Patient Coordinator is responsible for gathering and entering all required patient information and ensuring that the information is on file and is accurate. They are to ensure that a patient has been set up correctly in the system and that practice employees have all necessary information to complete a patient’s treatment. Responsibilities Specific Responsibilities of the Job :
Greet and welcome patients in person and via phone.
Patient check-in and check-out
Communicate with patients, parents, guardians, and visitors.
Distribute and collect new patient paperwork.
Update and enter patient information.
Set up new patient files.
Collect and set up patient insurance information.
Collect copays and deductibles and record receipts when necessary.
Schedule return appointments.
Verify insurance eligibility.
Distribute requested patient information.
Provide referral information and communicate with referrals to schedule appointments as needed.
Confirm patient appointments.
Builds a productive patient schedule.
Appropriately reschedules appointments when necessary.
Maintains flexibility regarding scheduling changes, communicating changes to patients, and team members
Coordinate the completion of all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms) as part of the pre- and post-visit in accordance with legal and risk management compliance, i.e. HIPAA.
Attend and participate in team meetings.
Other duties as assigned.
PERSONAL CHARACTERISTICS :
High standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently while demonstrating excellent organization and follow through.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Ability and willingness to move with purpose and a strong sense of urgency.
Self-motivated, positive, and enthusiastic.
Self- starter with a strong desire to exceed expectations and capable of supporting a team to achieve successful results.
Maintains confidentiality discretion.
Ability to effectively work in collaboration with others to achieve business objectives.
Willing to grow and be challenged. Required Skills Required Knowledge, Skills, and Abilities :
Job Requirements :
Skilled in organizing resources and establishing priorities.
Ability to communicate effectively, both orally and in writing.
Ability to maintain quality, safety, and / or infection control standards.
Skilled in all dental insurances, billing and business operations a plus.
Skilled in the use of computers, window-based operating environment.
Able to demonstrate basic understanding of treatments / contracts / financial terms.
Demonstrate knowledge of effective scheduling.
Comply with protocols and standards.
Demonstrate and promote superior customer service skills.
Ability to multi-task.
Identifies and resolves problems in a timely manner.
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
Ability to meet OSHA, CDC, ADA and HIPAA standards.
Bilingual required.
Education and Experience :
Minimum of High School Diploma or GED.
Minimum of 1 year of experience working in a dental or medical practice preferred.
Current CPR certification or ability to obtain within 30 days of hire.
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