What are the responsibilities and job description for the Business Systems Representative - Technology (IT Helpdesk) position at Prism Medical Products, LLC?
At Prism Medical Products, we’re not just offering jobs—we’re building careers.
As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.
We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!
Prism CARES for Our Employees!
We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.
C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
A - Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.
E - Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.
Join Our Business Systems (IT) Team at Prism!
As a Business Systems Representative, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of IT. Your work will help to support the Business Systems Department with helpdesk tickets and projects related to technology
A Day in the Life...
A Day in the Life of a Business Systems Professional
- Computer set ups; take downs, moves – coordinated by BSM. New Laptop set ups – installs necessary software; VPN set ups on existing laptops and new ones moving forward;
- Act as help desk agent for systems issues; Analyze and evaluate computer, phone, printers, scanners, and or other network issues; will work with local and remote users to solve application and or connectivity issues;
- Assist with new user set-ups in Prism EMR and assisting with terms, moves, and edits of users in EMR; EMR password management;
- Provide hardware/software technical support; this includes investigating problems with equipment and applications as they occur and identify resolutions; this also includes cable management in Elkin locations;
- Set-up and take-down training room configuration for training and/or conferences; Conference Rooms issues related to IT; VariDesk management – including moves and setup;
- Past, present, and future inventory controls to all technology equipment. Logs and tags user information belonging to that machine; responsible for keeping detailed records of equipment;
- BSR is expected to have a clear understanding of Prism Technology standards and be performance minded;
- Expected to notify direct supervisor of any system issues or technical problems;
- Demonstrate professional integrity as it pertains to confidential information regarding user passwords and or profile information.
- Will maintain a positive attitude that enhances the organization’s reputation and growth by accepting ownership of existing and new technology products/processes; should always be ready to improve and change as the client and business requires.
- Adhere to all company policies and procedures regarding employment, safety and compliance, and report any concerns of non-compliance in any area to your manager immediately.
Education and Qualifications:
- High School Education Required
- Associates Degree or higher; concentration in Technology discipline(s).
- Experience with setup, repair, and maintaining networks; knowledge and experience with remote work environments; VoIP phone management systems
- Accuracy and attention to detail
- Ability to handle fast paced environment and multi task
- Working knowledge of Microsoft Office applications including Outlook, Excel, Word, and Access
- Good communication skills, both verbal and written
Benefits
Health, Dental, Vision, Life, Disability, 401K, Company Paid Holidays, Paid Time Off, Education Assistance Program, Community Involvement, Employee Engagement Opportunities.
Hours
Full-time: Monday-Friday, 8:00am-5:00pm
Location
Elkin, NC - must be willing to travel on occasion
Are you ready to elevate your career and make a meaningful impact? If you’re passionate about driving results, thriving under pressure, and contributing to a mission-driven organization, we invite you to become part of Prism's dynamic team. Join us for a rewarding and impactful career where your expertise will make a difference every day!
At Prism, we’re not just a company; we’re a team dedicated to making a difference for our patients, our partners, and our employees. Apply now and discover how a job at Prism can become the career of your dreams.
