What are the responsibilities and job description for the Client Relations Associate - Healthcare Customer Service (Phones) position at Prism Medical Products, LLC?
At Prism Medical Products, we’re not just offering jobs—we’re building careers.
As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.
We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!
Prism CARES for Our Employees!
We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.
C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
A - Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.
E - Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.
Join Our Client Relations Team at Prism!
As a Client Relations Assocaite, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of client services. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.
A Day in the Life of a Client Relations Professional:
- Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
- Proficient use within Microsoft Outlook applications and how it’s relative to our operations and ability to service our customers with high level client care.
- Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
- Know Prism’s scope of service and the geographic areas we operate within.
- Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
- Manage large amounts of inbound and outbound calls in a timely and courteous manner.
- Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
- Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
- Provide the proper correspondence to referring internal contacts with respect to the patient file.
- Assist management with administrative tasks as needed.
- Ability to identify opportunities to provide product enhancements as they arise.
- Be a team player and assist others in their duties when needed.
- Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
- Perform other duties and projects as requested by management.
- Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.
- Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily
