Leasing Professional - BVT/WST

Leasing Professional - Brookwood Village Townhomes & Windsong Townhomes

At PRISM Real Estate Services, we put People first, show Respect to earn it, operate with Integrity, and prioritize Service to others in order to live a Meaningful life, develop a Reputation for Excellence in all things, and Strengthen each other for tomorrow. These are our values and the “why” that drives us as a premier property management company to provide active first-class management to our residential and commercial portfolios across Kansas City and the Midwest.

Our values compel us to cultivate a RELATIONAL work community full of MOTIVATING people who celebrate wins big and small. Our ever-changing world requires that we remain ADAPTABLE to meet needs and FORWARD-LOOKING to anticipate and overcome challenges. What doesn’t change is the need for our team of AUTHENTIC, ACCOUNTABLE, and ACCESSIBLE professionals who say what they mean, do what they say, and love what they do. We take the INITIATIVE to make a difference and strive to be INVENTIVE, never settling for what worked yesterday. It is through this culture that we are constantly building a more REWARDING place to work and a COLLABORATIVE team to achieve our mission.

At PRISM, a Leasing Professional thrives on assisting people and families with finding a new home. This resourceful problem-solver has an entrepreneurial spirit and is empathetic and caring. Building a community is a challenge, and not everyone has the capacity to successfully take on the weight of caring for several families at once. However, for the right person, being a leasing professional is an opportunity to - under the supervision of the property manager - make decisions, guide new prospects, and make the lives of the residents under their care the best they can be.

Prism is looking for a Leasing Professional like YOU if you are…

• Dependable – You take ownership of the property you help build. Both the challenges and the triumphs are “yours.” The prospects from many different communities know you will be there, and they can rely on your kindness and knowledge to guide them in finding a new home.
• A Great Communicator – It is wise to have problems that need solving on multiple people’s radars, so it is not a burden for you to respond to inquiries from tenants, new prospects, and the corporate office. Not only are you reachable and keep people in the loop, but you are intuitive enough to know when a problem is within your scope to solve and when it should be passed on. You can convey a precise message with clarity and respect regardless of the situation, which will minimize disputes and conflicts among all the parties you connect.
• Achievement Oriented – You may have a hundred trophies at home, but not one is for participation. You don’t just play for fun; you play to win. Seeing reports that show more tenants than last month makes you happy. Seeing every maintenance request completed makes you smile, and seeing ledgers that show higher revenue from last year makes you do a little happy dance. Your greatest competition is yourself because no one motivates you like you, and no one else can keep up anyway. Crossing the finish line into the winner's circle is what your dreams are made of, and it translates to profitable and well-run communities you are proud to help manage.
• Autonomous and Independent – Though not afraid to ask for help when needed and grateful for the PRISM family that has your back, you are self-motivated and don’t have to be convinced to be present and do your best. You are inspired to achieve greatness because it is important to you no matter where you are or what you are doing. Showing your property managers the success you achieve has a two-fold benefit. It is personally gratifying and proves that you function best as the helicopter surveying the scene and are not the scene needing to be surveyed.
• Quick to Respond – Like a boomerang, you return phone calls and emails in a timely fashion, not just with any information but with an idea, an option, or a solution. You know that it is not just your responsibility but your chance to show off your prowess when balancing the needs of your current tenants, upcoming move-ins, future prospects, and corporate co-workers. Your multi-tasking plate-spinning abilities don’t just answer the questions around you. They keep your people and your property safe, happy, and healthy.
• A Relationship Builder – You meet new people all the time; and some are there for a season, and others stay in your orbit for life. Either way, it’s your ability to find common ground with people that enable you to establish connections that can save your property money, save your staff time, and save you energy. Even difficult people eventually treat you with respect because they cannot deny that you authentically offer it to everyone and try to make every situation “win-win.”
• A True Professional – You are confident in what you know but always willing to learn more. You are patient because people are complex, but you steer the car to the finish line. You are ethical when using both a tough or soft touch, and you always extend a friendly helping hand whether the person on the other end extends the same or not. You stand your ground and rise above momentary hardships, and that is what makes you a pillar of the community you manage and an asset to Prism.

RESPONSIBILITIES (Identification of Major Areas of Responsibility, Not All Inclusive)

Customer Service:

• Maintain a professional image and attitude in keeping the objectives of Prism Real Estate Services (PRES) and residents’ welfare.
• Open the model and office daily before the office is scheduled to open.
• Stand and greet all guests immediately upon arrival.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Answer all incoming calls pleasantly and professionally.
• Assist prospects over the phone.
• Complete new move-in callbacks weekly to ensure the previous week's move-ins are satisfied.

Leasing:

• Log all prospect's calls.
• Follow up on pending applicants on a daily basis.
• Show vacant apartments utilizing professional marketing procedures.
• Check references and other information on resident applications through PRES-approved credit & criminal investigative service.
• Prepare move-in files ready for scheduled move-ins.
• Guest card follow-up on a daily basis.
• Walk all move-ins and ensure the apartment meets PRES standards and is ready for the new resident.
• Maintain a supply of pre-assembled rental packets and move-in files.
• Maintain a closing ratio of 40% or higher.
• Maintain satisfactory scores on all mystery shopping reports.
• File all leasing paperwork as it is generated.

Marketing:

• Update locators on current specials and pricing weekly.
• Outside marketing efforts: Visit local businesses and colleges on a weekly basis.
• Maintain and update social media and online advertising accounts daily.
• Complete work order callbacks daily.
• Attend and participate in resident functions.
• Complete market survey monthly.
• Complete marketing strategies as provided by the property manager.

PHYSICAL REQUIREMENTS

• Must be able to lift 25 pounds, bend, stand, and sit for long periods of time, as well as climb up and down a full flight of stairs in excess of 6 times a day.
• Must be able to see, hear, speak, listen, and perform duties as instructed.
• Must be fluent in English. Spanish is a plus but not required.

EDUCATION

• Must have a High School Diploma or equivalent.
• A bachelor’s degree in management, business administration, social science area or closely related fields is preferred but not required.

EXPERIENCE

• Previous experience as a leasing professional is highly preferred.

SKILLS

• Knowledge of Prism policies and procedures, particularly as they pertain to property management.
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations that apply to property management.
• Knowledge of Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, and local and state building codes.
• Knowledge of basic office practices, procedures, and equipment.
• Knowledge of the operation of the Prism computer system and software.
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Knowledge of basic office practices, procedures, and equipment.
• Ability to multi-task on a daily basis and must have good customer service skills.
• Ability to secure and handle payments and to be accountable for payments received.
• Ability to function in a fast-paced environment.
• Respond to and overcome closing objectives.
• Ability to use independent judgment and maintain confidentiality.
• Strong computer/internet/technical skills required.
• Ability to learn computer software such as Excel, Onesite, Word, etc.

QUALIFICATIONS

• Valid driver's license and up-to-date vehicle insurance.
• Use of personal automobile for local job-related travel and pick-up.
• Neat, clean, and appropriate appearance.
• Meet Prism Criminal Background & Credit Check prior to employment.
• Successful completion of EasyLMS Training Program upon employment.

Because of our values, by way of our culture, Prism Real Estate Services strives to achieve our mission to improve the lives of people in our communities, one property at a time. This includes our talent community spread between our corporate office and various properties. It is the dedication of our people to our teams and tenants that ultimately drives our success. This PRISM NATION of talent always has room for one more independently motivated, passionate, and fun individual looking for a work family in which they can thrive. If you see yourself in this description, we hope you will consider joining our team.

In addition to a great work experience, we provide our team:

• Partially Funded Health Insurance
• Starting 2- Weeks Paid Time Off (PTO) That Increases Over Time
• An Extra “Bonus Day” Off Each Quarter
• 6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
• Company Funded Life Insurance
• Company Funded Long-Term Disability Insurance
• 401(k) with Safe Harbor Matching
• Rent Discount at Prism Properties
• Mileage Payout
• Complimentary Employee Assistance Program (EAP)
• Employee Discount Program for Various Travel and Recreational Activities
• Opportunities to Volunteer in the Community as a Company
• The chance to hang out with a lot of really fun people who enjoy working together.

Prism Real Estate Services, LLC is an Equal Opportunity Employer (EOE) and participates in E-Verify. We do not offer sponsorship. Principals Only.