Patient Registrar

Job Summary:

The Receptionist/Scheduler provides indirect patient care, including patient scheduling & registration. Performs all secretarial duties as requested. Maintains open communication lines throughout all departments. Is reliable, compatible, and supportive of all colleagues.

Supervisory Relationships:

Reports to Director of Nursing

Essential Duties & Responsibilities:

• Answer phones, triages all calls.

• Schedules surgical procedures.

• Prepares daily surgical schedule based on age and medical conditions.

• Verifies patient benefits and obtains authorization as needed.

• Communicates financial responsibility to patient prior to the date of surgery and documents communication.

• Collects patient payment when applicable.

• Registers all surgical patients.

• Verify patient demographics and insurance at time of service.

• Makes post-operative physician appointments if needed.

• Stays up to date on electronic and facsimile communication to ensure real time changes with surgical schedule.

• Prepares medical records as early as possible in advance of the patients’ date of service.

• Obtains all pre-operative clearance (when applicable).

• Maintains positive and open communication amongst all office based surgical schedulers.

• Communicates any changes to the surgical schedule to all involved parties in a timely and efficient manner.

• Prepares and sends anesthesia schedule to contracted anesthesia group, confirms anesthesia coverage.

• Sends anesthesia documentation to contracted anesthesia group for timely processing.

• Arrange patient transportation when needed.

• Escorts patients out of facility when needed.

• Acts as a translator when necessary.

• Prepares all surgical packets.

• Reviews all registration paperwork with patient at time of admission to include patient bill of rights and advance directive.

• Ensures accurate and timely completion of surgeon operative reports and files in a timely manner.

• Ensures that the medical record is completed and filed within 30 days of the date of service.

• Ensures specimens are picked up and signed off by courier when needed.

• Ensures lab results are obtained, signed and dated by surgeon, and filed within patient medical record.

• Identifies and subsequently orders all secretarial supplies and patient nutrition needs.

• Keeps family members informed of patient status when requested.

• Handle the delivery and receipt of all mail, packages, and deliveries.

• Collects and opens mail from mailbox daily.

• Scans all invoices received to the appropriate party.

• Scans all EOBs and billing documentation to RCM.

• Enters all patient payments received into patient record, prepares all monies for bank deposit.

• Establishes and maintains effective communication and good working relationships with coworkers.

• Adheres to dress code (surgical scrubs provided but not required if no entry to restricted areas).

• Knowledge of Privacy Practices, Patient Bill of Rights, and Advance Directives.

• Maintains knowledge of Infection Control & OSHA standards of practice.

• Knowledge of centers Policies & Procedures.

• Other duties as assigned include inventory/expiration validation/stocking.

Non-Essential Job Functions:

Able to perform any reasonable work request that falls within the qualifications but not specifically described.

Qualification/Certifications/Licenses:

• High School Graduate

• Must be detail oriented and well organized.

• Must be able to multi-task.

Working Conditions:

Environment: This position is in an Ambulatory Surgery Center. Physical Demands: this position requires extensive mobility, walking, and standing. There is potential exposure to patients with communicable diseases and/or blood borne pathogens