What are the responsibilities and job description for the Call Center Rep position at PRISM Vision Group?
RESPONSIBILITIES:
- Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely.
- Schedule all patient appointments and prepare appropriate chart paperwork. Explain what they can expect when they arrive for their appointment.
- Transfer calls to appropriate physician and staff when applicable.
- Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Ensure all messages are complete, concise and processed immediately or routed to the appropriate office/person.
- Email, recommend web access, and mail all new patients a packet, which includes patient information, a health questionnaire, directions to the facility and the HIPAA forms.
- Verify that all patients requiring referral have obtained appropriate referrals for visit and diagnostic testing.
- Photocopy, fax, and email documents as requested in a timely manner.
- Assist patients, physicians and office managers as requested.
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