What are the responsibilities and job description for the Front Desk position at Prisma Health?
Inspire health. Serve with compassion. Be the difference.
Job Summary
Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values : Inspire health. Serve with compassion. Be the difference.
Provides appropriate assistance to patients. Greets patients upon arrival, ensure orders and other documentation are accurate and checks patients in using appropriate departmental procedures.
Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods. Performs other tasks and responsibilities associated with particular workstation as appropriate.
Facilitates patient visitation.
Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.
Facilitates communication between patients, family members, guests, and team members. Serves as a liaison between patients, family members and team members.
Provides appropriate assistance to team members. Assists with patient check-in and patient tracking procedures.
Helps with departmental clerical tasks and errands as appropriate. Assists in maintaining clean and quiet surroundings.
Performs other duties as assigned.
Supervisory / Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Education - High School Diploma or equivalent or post-high school diploma / highest degree earned
Experience - One (1) year of experience in a c ustomer service position
In Lieu Of
Required Certifications, Registrations, Licenses
Knowledge, Skills and Abilities
Basic computer skills
Knowledge of office equipment (fax / copier)
Data entry skills
Familiarity with Microsoft Office Products - preferred
Work Shift
Day (United States of America)
Location
Marshall Pickens Hospital
Facility
1007 Marshall I Pickens Hospital
Department
10077520 Day Treatment
Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
