What are the responsibilities and job description for the Patient Services Representative (Front Desk), Forest Acres position at Prisma Health?
We are looking to hire friendly and professional front desk/medical reception staff for our clinic in Forest Acres/Columbia.
Scheduling is 8am-8pm. Full time is 3, 12 hour days per week. We do require working 50% of weekends in a month and occasional holidays are involved in the schedule. Our schedule comes out on a monthly basis. Employees will have a 'home' location, and there may be occasional travel to different locations.
Company Profile
With our unique approach to patient-focused service and commitment to high-quality care, WellStreet is redefining the urgent care experience.
Our mission is to set a new standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve.
WellStreet professionals have a passion for delivering uncompromising care - one patient at a time. We delight our patients, communities and fellow team members through consistent delivery of our core values and transform our roles from jobs into callings.
Outstanding opportunity to join a healthcare company in developing a national network of WellStreet Urgent Care facilities.
Overview
The Patient Service Representative (PSR) is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient in our WellStreet Urgent Care centers.
ROLE & RESPONSIBILITIES
•Greet and assist all patients and visitors while demonstrating our core values
•Collect and maintain all patient and business documents while maintaining confidentiality
•Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes
•Determine and collect each patient’s financial responsibility
•Assist the practice manager, providers and other staff as needed
•Understand and enforce standard healthcare regulatory requirements
•Perform office procedures including all general administrative duties
•Assure HIPAA and OSHA compliance
EDUCATIONAL REQUIREMENT & QUALIFICATIONS:
•High school diploma or equivalent preferred
•One-year experience in a medical office or emergency room setting is preferred
•Ability to work 12 hours shifts, some weekends, and holidays
•Experience with insurance eligibility and co-pay determination preferred.
•Required to travel to other WellStreet Urgent Care centers as needed to support business needs
